Clinic Manager

Smile Doctors•Tifton, GA

3d•Onsite

About The Position

Smile Doctors is seeking a Clinic Manager to oversee clinic operations, including people management, driving growth, profitability, and patient experience. The Clinic Manager is responsible for achieving all profit and loss goals and participates in marketing activities to improve local brand reputation. The role involves partnering with the Doctor to create a positive clinical culture, ensuring team behaviors reflect clinical excellence and high patient care standards, and leading by example with professionalism and integrity. The Clinic Manager ensures the clinic team is trained on new tools and protocols, monitors Profit & Loss statements, manages controllable costs, and serves as a liaison between the Doctor and the team. They also handle patient escalations, cover other roles as needed, and ensure compliance with OSHA, HIPPA, and State Dental Board regulations.

Requirements

Solid written and verbal communication skills
Ability to maintain confidential information
Immediate proficiency with software applications, including Microsoft Office Suite
Ability to work independently with limited supervision
2 years of clinic experience within Smile Doctors or affiliated practice clinic (Internal Candidates)
High school diploma required
2 years of supervisory experience required (External Candidates)
High school diploma required
Strong coaching and conflict resolution skills
Demonstrated ability to meet or exceed performance goals
Strong time management skills with ability to multi-task and prioritize work

Nice To Haves

Orthodontic or dental experience preferred
Bachelor's degree preferred

Responsibilities

Partner with the Doctor to create a positive clinical culture, ensuring team behaviors reflect both clinical excellence and high patient care standards
Lead by example with professionalism, integrity, and a positive demeanor, ensuring the office culture reflects company values
Ensures clinic team is trained on and adopts new tools, protocols and initiatives
Understand and monitor Profit & Loss (P&L) statements to achieve monthly goals
Building relationships within the local dental community and participates in local marketing efforts
Manage controllable costs including but not limited to labor hours and supplies
Serve as a liaison between the Doctor and the team regarding team member work assignments and schedules, clinical priorities, and job performance
Handle patient escalations to resolve in a mutually beneficial way
Covers roles in the clinic when business demands
Follow established protocols to ensure compliance with OSHA, HIPPA and State Dental Board regulations