Clinic Manager - Mission-driven Primary Care

Herself Health•Minneapolis, MN

9d•Onsite

About The Position

The Clinic Manager leads daily clinic operations and people leadership across Herself Health’s Twin Cities clinics, bringing the organization’s clinical operating model and patient-first values to life. This hands-on leader builds and develops Medical Assistant, clinical and front-desk teams; uses performance data to improve quality, access and patient experience; and guides colleagues through evolving workflows and organizational change. Working closely with providers and cross-functional partners, the Clinic Manager ensures safe, effective and consistent clinic operations. The role is full-time and onsite in the Minneapolis–Saint Paul market, with regular local travel between clinics. The specific clinic assignment and hours will be confirmed. The Clinic Manager reports to the VP, Clinical Operations.

Requirements

At least two years of experience overseeing day-to-day on-site operations, preferably in a clinical setting, including scheduling, time-off management and staffing coverage.
Experience hiring, onboarding, coaching and developing teams, setting expectations, delivering feedback and supporting mandatory training.
Demonstrated success leading operational change and training teams on new clinical or administrative workflows.
Ability to use data and dashboards to set goals, track results and improve quality measures and patient outcomes.
Strong cross-functional partnership, problem-solving, communication and listening skills; comfort navigating ambiguity in a growing organization.
Proficiency with Microsoft Office (Outlook, Word, Excel, PowerPoint and Teams) and ability to learn new technologies.
Ability to work in compliance with applicable laws and regulations, respond appropriately to emergencies and travel regularly among Twin Cities clinics.
Authorization to work in the United States.

Nice To Haves

Knowledge of value-based care and fee-for-service healthcare models.
Experience with project management.
Experience with learning and development in a clinical or nonclinical setting.
Ability to work independently and collaboratively.

Responsibilities

Lead clinic teams through changes to workflows, technology, staffing and care models; explain the rationale, coach through resistance and sustain adoption.
Oversee daily clinic operations, complex shift schedules, time-off requests and coverage for call-outs while maintaining continuity of patient care.
Use dashboards and performance reports to set clinic goals and improve Annual Wellness Visits, preventive screenings, chronic care gap closure and other quality measures.
Build a high-performing, accountable team through clear expectations, huddles, recognition, regular feedback and fair performance management.
Recruit, onboard and develop Medical Assistants, clinical and front-desk colleagues; complete orientation and required training, conduct regular one-on-ones and create development plans.
Make sound decisions amid changing priorities and incomplete information; communicate short-term priorities and escalate risks appropriately.
Partner with Physicians, Nurse Practitioners, Operations, quality, value-based care, revenue cycle and People teams to manage staffing, costs, processes and patient care standards.
Communicate clearly with patients, families, colleagues and leaders; maintain a calm, appropriate response to urgent or emergency situations.
Ensure clinic operations comply with applicable federal, state and local requirements and organizational policies.
Travel regularly among Twin Cities clinics.
Understand and abide by the practice’s compliance policies and procedures; complete required training and report suspected violations of federal or state laws to a direct supervisor, Human Resources or the Compliance Officer.