Clinic Manager - Urgent Care

Kingman Healthcare•Kingman, AZ

3d•Onsite

About The Position

The Clinic Manager coordinates the day-to-day staffing and business needs of urgent care clinic operations. The role supports the development and execution of strategic business plans, including recruitment, marketing, outreach, research, and financial initiatives. The manager oversees daily operations to promote patient satisfaction, safety, quality, and efficiency, while fostering physician satisfaction, employee engagement, and service excellence through ongoing monitoring and improvement. The Clinic Manager ensures compliance with federal, state, and organizational policies, procedures, and quality standards. The position provides leadership in staff hiring, development, retention, and performance management; manages budgets, financial reporting, and productivity metrics; and recommends and implements process improvements. The manager collaborates with clinic and service line leaders to integrate care and enhance the patient experience, standardizes practices with other clinic managers, and monitors market trends and service needs to recommend strategies for growth and improvement. This is an FLSA-exempt position with a day schedule, Monday through Friday. Travel to other local-area offices may be required. The position includes physical activity such as reaching and working above and below shoulder level, walking or being on one's feet, and frequent bending, squatting, kneeling, standing, and sitting. Duties may involve possible, but not routine, exposure to blood, body fluids or tissues; chemical, biological, and radioactive substances; and hostile individuals. Kingman Regional Medical Center is a not-for-profit, 235-bed, multi-campus healthcare system and the largest healthcare provider in Mohave County, Arizona. The organization describes itself as an innovator in rural healthcare and a teaching hospital, providing a full continuum of specialized medical services. It reports more than 1,900 employees, 270 physicians and allied health professionals, and 150 volunteers.

Requirements

Associate degree in business and/or a healthcare-related field, or two years of equivalent relevant work experience and training.
BLS certification through the American Heart Association or American Red Cross.
Current and valid U.S. driver's license.
Two years of management or supervisory experience.
Two years of medical office or healthcare experience.
Ability to supervise and lead staff effectively.
Effective communication skills and ability to deliver excellent customer service.
Attention to detail and organizational ability.
Knowledge of clinic operations and workflow.
Experience with EMR and business technology equipment and systems.
Ability to understand and work within a set budget, using financial experience to increase revenue and reduce expenses.
Ability to perform the stated physical activities and work in conditions that may involve the listed exposure risks.

Responsibilities

Coordinate the day-to-day staffing and business needs of the clinic or clinics.
Support the development and execution of strategic business plans, including recruitment, marketing, outreach, research, and financial initiatives.
Oversee daily clinic operations to ensure patient satisfaction, safety, quality, and efficiency.
Foster physician satisfaction, employee engagement, and service excellence through continuous monitoring and improvement.
Ensure compliance with federal, state, and organizational policies, procedures, and quality standards.
Lead staff hiring, development, retention, and performance management.
Manage budgets, financial reporting, and productivity metrics; recommend and implement process improvements.
Collaborate with clinic and service line leaders to optimize care integration and enhance the patient experience.
Standardize operational practices with other clinic managers to improve efficiency and consistency.
Monitor market trends and service needs and recommend strategies for growth and improvement.
Travel to other local-area offices when required.

Benefits

Relocation assistance available.
Medical, dental, and vision coverage.
Employer-paid HSA for HDHP participants.
Wellness and Employee Assistance Program.
Employer-paid group life insurance.
Short- and long-term disability coverage.
Paid leave accruals and cash-out opportunities.
403(b) retirement plan with employer contributions.
Employee recognition programs.
Employee discounts.
Employee referral bonus program.
Employee identity theft protection.
On-site daycare for employees' children of all ages.
On-site wellness center with fitness classes, personal training, indoor pool, racquetball, and basketball courts.
Career growth and development opportunities.
Tuition reimbursement and scholarships for full-time employees.
Potential eligibility for Public Service Loan Forgiveness for employees with qualifying student loans.
Competitive salary and comprehensive benefits.