Clinic Manager

Group Health Cooperative of South Central Wisconsin•Madison, WI

23h•Onsite

About The Position

The Clinic Manager is responsible for organizing, directing and managing the primary care operations at assigned GHC-SCW primary care clinics. The Clinic Manager is responsible for the direct supervision of RN Team Coordinator, RN, Care Team Specialist and Patient Care Technicians at their respective clinic locations. The position functions in a collaborative leadership role with the Clinic Medical Director and Reception Team Supervisor to ensure a balanced, productive, quality driven clinical practice that is financially responsible to the members of GHC-SCW. The position supervises daily staffing, customer service, and financial performance of the clinic. The Clinic Manager collaborates with other department managers and staff in addressing various operational issues within the clinics. The Clinic Manager supports GHC-SCW community relationships that enhance clinic visibility, increase market share, and anticipates market changes in collaboration with other administrative departments (Marketing, Member Services, Quality Management, etc.). The Clinic Manager supports the mission and vision of GHC-SCW as a member-sponsored cooperative. GHC-SCW is a quality driven cooperative built on collaboration, community involvement, innovation, and belonging. In dedication to the health and well-being of our employees, we offer a comprehensive benefits package that includes health and dental insurance, along with paid short-term disability, long-term disability, and life insurance. Additional benefits include a flexible spending account, employee assistance programs, tuition reimbursement, pet insurance, eyewear discounts, and more.

Requirements

Bachelor’s degree from an accredited college or university in Nursing, Health Care Administration, Business or relevant field or equivalent educational training with practice management is required.
Five (5) years of progressive management experience in a clinic practice setting is required.
Valid Wisconsin Registered Nurse License required if a Nurse.
Possession of or eligibility for a valid Healthcare provider CPR/AED certificate is required. Employee must obtain certification within four (4) months of employment.
Possession of a valid Wisconsin driver license with good driving record and/or ability to provide own transportation to various work locations, as required.
Knowledge of the principles and practices of effective supervision and administration.
Knowledge of HIPAA requirements.
Demonstrated leadership ability.
Effectively communicating verbally, non-verbally and in written form.
Demonstrated assessment skills.
Basic understanding of physician practice management and clinic operations.
Strong project management abilities.
Excellent analytical skills.
Demonstrated proficiency with Microsoft Suite (Word, Excel, and PowerPoint).
Ability to use and/or learn electronic medical record systems such as EPIC.
Understanding of financial statements.
Ability to consider the financial impact (cost/benefit) in decision making.
Understanding of the importance of practice standardization and workflows as they pertain to organizational efficiencies.
The ability to promote and support change initiatives.
Excellent project management abilities.
Understanding of project management fundamentals and importance of measurement in process change.
Making decisions that continuously improve service to members (accessible, safe, efficient, and personalized).

Nice To Haves

Experience in similar size/type of organization (managed care) is preferred.

Responsibilities

Organizing, directing and managing the primary care operations at assigned GHC-SCW primary care clinics.
Direct supervision of RN Team Coordinator, RN, Care Team Specialist and Patient Care Technicians at their respective clinic locations.
Collaborative leadership role with the Clinic Medical Director and Reception Team Supervisor to ensure a balanced, productive, quality driven clinical practice that is financially responsible to the members of GHC-SCW.
Supervising daily staffing, customer service, and financial performance of the clinic.
Collaborating with other department managers and staff in addressing various operational issues within the clinics.
Supporting GHC-SCW community relationships that enhance clinic visibility, increase market share, and anticipates market changes in collaboration with other administrative departments (Marketing, Member Services, Quality Management, etc.).
Supporting the mission and vision of GHC-SCW as a member-sponsored cooperative.
Supporting and promoting the mission and strategic vision of GHC-SCW.
Working together with the Clinic Medical Director and Reception Team Leader to effectively manage the day-to-day clinic operation.
Supporting and creating a positive team environment.
Maintaining patient confidentiality.
Adhering to corporate compliance initiatives.
Providing individual and small group problem-solving and guidance.
Treating everyone with dignity and respect.
Working with a diverse staff and member population.
Maintaining professional conduct and appearance within GHC-SCW and at sponsored activities.
Communicating and working effectively within the management team.
Identifying and supporting leadership qualities and potential among nursing department staff and acting as a resource and mentor to those identified.
Considering impact on GHC-SCW members, community, staff and other GHC-SCW departments when making suggestions or decisions.
Collaborating with other departments, administration and partnered outside agencies.
Being resourceful and flexible in emergent situations.
Preparing, monitoring and controlling department budgets and clinic productivity.
Continuously monitoring workflow to ensure prudent use of staff resources.
Monitoring the professionalism, skill, and teamwork of the assigned Patient Care Services staff in partnership with Clinic Medical Director.
Promoting and supporting change initiatives.
Facilitating teams and project maintenance.
Actively participating in quality projects by offering ideas and appropriate department resources required.
Making decisions that continuously improve service to members (accessible, safe, efficient, and personalized).
Seeking opportunities to participate in organizational quality improvement initiatives.
Participating in pertinent continuing education courses for professional development.
Reviewing new trends and techniques/updating knowledge base.
Interacting with colleagues at all levels of the organization and in the community in a professional manner including co-workers, staff, providers, senior leadership, and members.
Contributing to a supportive and healthy work environment that is conducive to learning.
Working closely with and communicating with other clinic staff to ensure timely and accurate clinic information is disseminated.
Resolving interdepartmental problems, questions, and issues as they arise, working in conjunction with appropriate parties.
Ensuring that assigned staff works collaboratively with all employees, providers and other customers required.
Exhibiting a positive, supportive demeanor while working on projects and collaborative initiatives.
Abiding by all Group Health Cooperative of South Central Wisconsin (GHC-SCW) organizational and departmental policies, setting personal standards and striving for high quality work in completing assignments, performing job duties in a timely manner, and representing the organization in a positive manner.
Promoting GHC-SCW's Mission, Vision, and Common Values in behavior and attitude.