Clinic Manager

Josephson-Wallack-Munshower Neurology PC•Indianapolis, IN

1d•Onsite

About The Position

Responsible for administering, directing, planning and coordinating all clerical and clinical office activities. This is a full-time position, days and hours of work are Monday-Friday 8 a.m.-5p.m. The Clinic Manager supervises Team Leads and Clinic Staff and reports to the Chief Operating Officer.

Requirements

High school diploma or GED; CMA, RMA, ABR-OE or QMA (or equivalent) REQUIRED.
Minimum three years of Front Office, including one year in medical office.
Knowledge of organizational policies, procedures, and systems.
Knowledge working with electronic health records (EHR/EMR) or healthcare related computer systems.
Knowledge of patient confidentiality and HIPAA regulations.
Knowledge of clinic office procedures.
Knowledge of computer systems and applications.
Knowledge of medical practices, terminology, and reimbursement policies.
Knowledge of grammar, spelling, punctuation and sentence structure to answer correspondence and prepare reports.
Knowledge of phone reporting capabilities and analysis of work flow and call management.
Must be able to demonstrate critical thinking skills.
Demonstrated skills in planning, delegating and supervising.
Highly competent in problem solving and decision-making.
Skill in planning, organizing, delegating and supervising.
Skill in evaluating the effectiveness of existing methods and procedures.
Skill in operating a variety of office equipment and computer programs.
Skill in problem solving and decision-making.
Ability to read, interpret and apply policies and procedures.
Ability to communicate clearly and effectively.
Ability to set priorities among multiple requests.
Ability to interact with patients, medical and administrative staff, public effectively.
Some travel by personal vehicle may be required.
Must have valid driver's license and current auto insurance.

Nice To Haves

Advance education a plus.

Responsibilities

Oversees daily office operations and delegates authority to assigned staff members.
Helps with staff scheduling and any personnel issues at the request of manager.
Will assist when necessary in conducting 90 day and Annual Reviews.
Implements and communicates practice short and long term plans and objectives.
Communicates to staff the changes and implementation of clinic policies and procedures.
Oversee and verifies office payroll and PTO requests.
Ensures that patients are treated courteously by office staff and that other visitors are screened and directed properly.
Opens physician and APP schedules and blocks them accordingly to maximize productivity.
Understands and manages the physician and advance practice providers schedules to achieve optimal patient flow based on provider preference.
Exercises a high level of patient service management knowledge and methods to manage critical conversations and patient needs.
Develops guidelines for prioritizing work activities, evaluating effectiveness and modifying activities.
Ensures that the office is staffed appropriately.
Identifies, analyzes and resolves work problems.
In cooperation with staffing guidelines, collaborates with human resources to assist in recruitment, hiring, training and development of staff.
Manages office and clinical supplies.
Screens calls; follows clinic guidelines, directs appropriately to Physicians, other medical personnel, administrators and support staff.
Takes messages following guidelines related to timeliness and accuracy and processes appropriately.
Places and return calls for patient concerns.
Maintains strictest confidentiality.
Covers positions when staff is unavailable.
Other duties as assigned.
The jobholder must demonstrate current competencies applicable to the job position.