Clinic Manager I, Advanced Care Primary Care

HealthPartners•Saint Paul, MN

About The Position

HealthPartners is hiring a Clinic Manager I, Advanced Care Primary Care. This position provides overall direction and management of care delivery and support operations at assigned location(s) in partnership with the Chief of Professional Services and department leaders. Responsible for ensuring clinic staff provides high quality, accessible, cost effective and patient focused services. Collaborates with physicians and other health care providers to establish, implement and maintain patient care and quality service standards to meet members’ and patients’ expectations. Partner with the Physician Leader (COPS), Regional Clinic Director and the leadership team at the site to identify clinic priorities and initiatives in support of the mission and goals of HealthPartners. Work in collaboration with other primary, specialty, ancillary care and pharmacy supervisors, managers and directors to ensure the experience is seamless for the patient.

Requirements

Four-year college degree; BS or BA in a health related field preferred
Minimum 5 years of clinic or health care setting supervisory experience
current RN licensure in Minnesota
current RN licensure in Wisconsin within two months of hire
Demonstrated understanding of local and national health care markets
Demonstrated skills in budget forecasting, development and monitoring
Previous experience in team building, multi-disciplinary collaboration and mentorship
Ability to use information and data to drive change and improvement
Demonstrated record in customer service and building provider relationships
Ability to work from both a position of authority and a position of influence.
Ability to motivate, involve and engage highly diverse constituent groups
Skills in establishing and maintaining interpersonal relationships with all levels of management, physicians, employees and the general public.
Ability to cooperate, collaborate and communicate with all levels of the organization and divisions
Understanding of reimbursement and regulatory practices
Demonstrated organizational skills
Demonstrated problem solving and critical thinking skills
Demonstrated project management experience
Strong written and oral communication skills
Understanding of operations within a unionized workplace
Ability to lead, motivate and mentor employees and leaders
Proficiency in Microsoft Office products including: Word, Excel and PowerPoint
Ability to understand and manage resources and meet budget requirements

Nice To Haves

Masters degree

Responsibilities

Responsible for the supervision of staff, including having the authority to hire, transfer, lay off, promote, discipline and discharge, train, reward and review performance of employees.
Ensures compliance to organizational and departmental policies and procedures.
Evaluates performance and provides feedback for direct reports
Establishes and maintains a culture of accountability.
Develops and maintains community relationships
Serves the community through involvement in and support of community activities
Responsible for recruitment and retention, management, development and training of supervisory staff and employees directly or in collaboration with service line supervisors
Partners with HR, Nursing leadership and physicians to support learning CEUs, webinars and other learning opportunities for leaders and front line staff
Works with staff physicians, lead physicians and department heads to assure the operations of the clinic maximize physician time and create an environment staff and physicians enjoy
Partners broadly with key leaders in other departments including Marketing, Patient Accounting, Facilities and Member Services, CareLine, Appointment Center, Lab, Radiology, Pharmacy, Coding Services
Builds a culture of collaboration and trust throughout the clinic that drives employee satisfaction through initiatives such as Healthy Workplace
Health Monitors and assesses for quality improvement processes including Care Model Process
Uses data for decision-making and participates in the development of data collection systems required to administer clinic operations.
Plan and implement key HPMG goals and objectives including, but not limited to, implementation of best practice, quality improvement initiatives and execution of prepared practice teams.
Ensures effective and consistent implementation of projects and initiatives
Ensures the improvement of health and quality measures, i.e., optimal diabetes care
Leads local improvement efforts to improve systems and patient care results
Builds a culture of collaboration and trust that drives improved staff satisfaction and drives toward 10th percentile results in our patient experience measure.
Manages patient satisfaction and employee involvement
Ensures consistency in customer service in all areas
Manages outcomes for any complaints or concerns with members and patients; using prescribed methods of service recovery; provides follow up after resolution
Uses data to guide and direct clinic operations
Plans, develops and monitors the budget for their area of responsibility
Monitors financial performance, identifies and implements strategies to reduce costs and improve quality of care/service
Prepares and administers emergency response plans
Responsible for all facility management including upkeep and remodeling and offers suggestions for prioritization when appropriate to Facilities Services
Actively works to meet group practice building goals set by HPMG Leadership
Be a great coach
Involve and engage your team members
Care about your team members as people
Be clear about results and stay focused on them
Make healthy, productive communication a priority
Help guide team members careers
Have courage, do the right thing
Perform other duties as assigned.