Clinic Intake Coordinator - Director of First Impressions
Ellie Mental Health•Framingham, MA
About The Position
Ellie Mental Health in Framingham is seeking an organized, friendly, and motivated Intake Coordinator to support new clients accessing mental health services and help with daily clinic operations. The role coordinates referrals, intake paperwork, and scheduling; communicates with clients; supports clinicians and the Clinic Director; and helps create a welcoming, responsive client experience. The clinic describes itself as a growing, collaborative mental health practice focused on making mental healthcare more accessible.
Requirements
- Excellent communication, customer service, and organizational skills.
- Ability to multitask, prioritize, and work independently.
- Strong attention to detail and follow-through.
- Comfort using technology, scheduling systems, and Microsoft Office.
- Previous administrative or customer service experience required.
Nice To Haves
- Healthcare or mental health office experience preferred.
Responsibilities
- Coordinate new client referrals, intake paperwork, and scheduling.
- Communicate with prospective and existing clients by phone, email, and text.
- Assist with client registration, insurance information, and electronic health records.
- Support clinicians with scheduling and administrative needs.
- Assist the Clinic Director with daily operations, organization, and special projects.
- Help create a welcoming, responsive, and positive client experience.
Benefits
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
