Clinic Educator MA

CENTER FOR FAMILY HEALTH•Jackson, MI

7d•Onsite

About The Position

The Clinic Educator is responsible for preparing medical assistants, providers, and other staff deemed appropriate, in the delivery of accurate and quality patient care by providing a coordinated onboarding, education, and competency program training for clinic staff. The Clinic Educator will provide on-going support as needed and serve as a role model to promote healthy and accurate functions within the clinic. The Clinic Educator is expected to work in a team-based environment where the approach is a whole person care approach that engages the patient in their health care and requires all team members to be effective and supportive communicators. A high degree of integration and collaboration is required to meet the varying and changing needs of our patients.

Requirements

Minimum of High School diploma (or equivalent).
Graduate of a formal medical assisting or practical nursing training program.
Minimum of 2 years’ experience as a Medical Assistant.
Must have BLS certification or the ability to attain one.
Ability to work effectively both independently and in a team environment.
Excellent communication skills, both written and verbal.
Excellent computer skills.
Excellent customer service skills.
Strong organizational skills and attention to detail.
Ability to prioritize and manage time effectively.
Stress management.
Ability to maintain strict standards of confidentiality regarding patient information.
Coaching, mentoring, and teaching skills.

Nice To Haves

Certification (CMA) or Registration (RMA) or Licensure (LPN) preferred.
Previous experience as an educator or Lead Medical Assistant Preferred.

Responsibilities

Trains, mentors, and coach’s clinic staff on clinical policies, procedures, and practices within the scope of licensure.
Evaluates and validates competency teaching of new hires, develops education/training plan to mitigate clinical competency gaps and identified needs. Uses standard tools, templates, and processes in training development, competency validation, and documentation.
Collaborates with operational leadership staff to facilitate coordinated onboarding.
Develops and/or refines educational material and course documentation with clinical leadership which includes educational and clinic-based activities. Evaluates educational effectives, makes revisions, and documents improvements to current program.
Assists in the assessment of learning requirements; develops and implements educational plan to address identified enhancements to the program; proposes modifications to the QI director.
Lead implementation of new functionality and upgrades by interpreting HER updates.
Assists with satisfying care measures by exploring new workflows, monitoring, and improving clinical outcomes.
Work with CHTN support staff and attend superuser meetings and courses.
Supports organizational initiatives by participating in workflow development, go live support, and ongoing reinforcement of standard work and best practice.
Collaborates with a variety of personnel and departments to ensure smooth clinic operations.
Performs new hire immunization, fit mask testing, and TB screening on appropriate new hires.
Will occasionally work in the capacity of Medical Assistant if needed due to low staffing levels.
Conforms with and abides by all regulations, policies, work practices and instructions.