Clinic Director

University of Miami•Doral, FL

8d•Onsite

About The Position

The University of Miami/UHealth Department of Physical Therapy has an exciting opportunity for a full time Clinic Director to work in Doral, FL. The Director, Clinical Operations directs overall strategy and clinical delivery of hospital-based outpatient clinic(s). The Director, Clinical Operations analyzes, develops, and executes resource management modeling, inclusive of operational, financial, and administrative models. Serves as conduit for communications and executions between hospital leadership and the department, to ensure system alignment and efficient progression of a united ambulatory strategy. Assumes responsibility for continuously increasing clinical operations and implementing systems that enhance the patient experience, staff, and physician satisfaction.

Requirements

Bachelor’s degree in relevant field required
Minimum 5 years of relevant experience required
Refer to department description for applicable certification requirements
Licensure in the professions of physical or occupational therapy
Minimum 3 years of relevant experience
Proficiency in computer software (i.e. Microsoft Office)
Knowledge of business and management principles
Ability to effectively plan, delegate and/or supervise the work of others.
Ability to lead, motivate, develop and train others.

Nice To Haves

Doctoral degree in physical or occupational therapy preferred
Ability to maintain effective interpersonal relationships
Ability to communicate effectively in both oral and written form

Responsibilities

Identifies resource needs for implementation of operational plans and develops a resource tracking process that includes the organization of all care delivery models used in hospital-based outpatient clinics.
Evaluates current communication channels, and designs and develops a comprehensive patient centered telephone call strategy.
Creates and implements benchmark times for visits, wait times, answering phone calls, and describes delays.
Develops and implements clinic flow parameters, including benchmarks and dashboards for patient flow through their visits, and processes for proactively managing patient wait times and delays.
Creates and implements non-physician provider care delivery models, based on acuity and complexity, inclusive of expectations and metrics.
Reviews clinic staffing models to ensure productivity and increase patient flow volume.
Collaborates with leaders to resolve patient and family issues, with faculty involvement.
Creates policies and procedures in conjunction with leadership and maintains compliance with regulatory agencies.
Provides senior management with necessary updates on progress and changes in scope, schedule, and resources.
Establishes and continuously assesses the effectiveness of the internal controls within the unit and compliance with University policies and procedures. Ensures employees are trained on controls within the function and on University policy and procedures.
Oversees patient flow through designated clinical areas.
Maintains physical and occupational guidelines by assisting in updating practices, policies, and procedures.
Maintains clinical PT & OT operations by initiating, coordinating, and enforcing program, operational, and personnel practices, policies, and procedures.
Conducts daily, weekly, and monthly analysis of productivity that affects financial success of business unit.
Assures quality of care by contributing to hospital and PT Department’s philosophies and standards of care, enforcing adherence to state board of PT & OT, and state PT & OT practice act requirements, and to other governing agency regulations, and measuring health outcomes against standards.
Maintains PT & OT staff by recruiting, selecting, orienting, and training PT / OT staff, and auxiliary support staff.
Completes patient care requirements by assigning and coordinating appropriate therapist team.
Maintains PT /OT staff service and productivity results by coaching, counseling, and providing corrective feedback and/or disciplinary interventions to employees.
Establishes a compassionate environment by providing emotional, psychological, and spiritual support to staff, patients and their friends and families.
Promotes patients’ independence by establishing patient care goals, teaching and counseling patients, and reinforcing patients’ understanding of disease, medications, and self-care.
Resolves patient needs by utilizing multidisciplinary team strategies.
Maintains a safe and clean working environment by designing and implementing related procedures, rules, and regulations.
Accounts for the collection of data to ensure performance improvement and optimal customer service standards.
Assures all staff meet mandatory continuing education requirements and yearly hospital-based competencies.
Facilitates team communication for alignment on departmental initiatives and advances in education and evidence-based practice.
Provides insight on the unit(s) operations to PT Department leadership to assist in the development of strategic planning and departmental expansion.
Establishes and continuously assesses the effectiveness of the internal controls within the unit and compliance with University policies and procedures.
Ensures employees are trained on controls within the function and on University policy and procedures.