Clinic Director – Outpatient SUD Treatment

Steadfast Health•Canton, OH

4d•Onsite

About The Position

Steadfast Health is hiring a founding leader for its new outpatient substance use disorder (SUD) treatment clinic in Canton, Ohio. The role may be hired at the Manager or Director level based on the candidate’s experience and scope of responsibility. The clinic leader will use Steadfast Health’s established operational playbook, clinical standards, and organizational support while building a local team and shaping the clinic’s culture from its launch. The role oversees daily clinic operations, financial performance, operational metrics, staff development, and care delivery. It works closely with clinical leadership to support evidence-based, patient-first, low-barrier, harm-reduction-aligned treatment, and partners with community organizations, healthcare providers, hospital partners, and other Steadfast leaders. The role is based at 2813 Whipple Ave, Suite C, Canton, OH 44708, and is scheduled Monday through Friday, 8:30 a.m. to 5:00 p.m. EST. Flexibility may be required as organizational needs evolve. Compensation depends on level: Manager base salary is $90,000–$110,000 with a 10% performance-based bonus program; Director base salary is $110,000–$130,000 with a 10% performance-based bonus program. The Manager level typically requires 2+ years managing outpatient behavioral health/SUD clinic operations, including direct oversight of daily staffing, scheduling, and clinical workflow. The Director level typically requires 5+ years in outpatient behavioral health/SUD clinic leadership, including direct P&L ownership and experience building or scaling a clinical team from the ground up.

Requirements

Proven leadership experience managing outpatient clinic operations in a substance use disorder or behavioral health treatment setting.
Direct experience operating within a harm-reduction, non-punitive care model.
Track record of setting, monitoring, and achieving operational goals using performance metrics and outcomes.
Proficiency with data dashboards, behavioral-health EHR reporting tools, and Excel to track KPIs such as patient retention, access, and staff productivity.
Experience leading data-driven performance-improvement initiatives to improve clinic performance and patient care quality.
Solid understanding of patient care processes, regulatory requirements, and accreditation standards specific to SUD/behavioral health treatment.
Strong interpersonal and team-building skills, including the ability to develop, engage, and inspire diverse clinical and operational staff.
Ability to manage crises with empathy, professionalism, and poise while supporting the team.
Ability to build relationships and foster partnerships with local organizations and healthcare providers.
Commitment to Steadfast Health’s mission of low-barrier, non-punitive, harm-reduction substance use disorder care.
Manager-level background typically includes 2+ years managing outpatient behavioral health/SUD clinic operations, with direct oversight of daily staffing, scheduling, and clinical workflow.
Director-level background typically includes 5+ years in outpatient behavioral health/SUD clinic leadership, direct P&L ownership, and experience building or scaling a clinical team from the ground up.
Ability to meet the position’s physical demands, including prolonged sitting and computer use, walking and standing, occasional lifting of up to 20 pounds, and responding to emergencies.
Emotional resilience, professionalism, and trauma-informed skills for work that may involve high-stress situations and patient de-escalation.

Nice To Haves

Experience with CARF accreditation and state SUD licensure requirements.
Experience managing clinical caseloads and patient census alongside therapists, case managers, peer support staff, and APPs.
Deep community ties and established relationships with local organizations and healthcare providers.

Responsibilities

Oversee daily clinic operations to support high-quality care, team morale, efficiency, and compliance.
Own the clinic’s P&L, including budgets, revenue, and expenses, to support financial sustainability and growth.
Manage operational metrics, including retention, no-show rates, access times, and productivity.
Lead, mentor, and develop staff to foster a supportive, collaborative, high-performing team.
Ensure effective hiring, onboarding, and talent development processes.
Conduct regular one-on-one meetings and team meetings to align goals, address challenges, and maintain accountability.
Provide clinicians with resources and training to deliver exceptional, evidence-based care.
Promote holistic, compassionate, non-punitive, low-barrier, harm-reduction-aligned substance use treatment.
Partner with clinical leadership so operational practices enable and enhance evidence-based care.
Work with the Business Development team to strengthen relationships with community organizations, local health providers, and advocacy groups.
Serve as an operational liaison to hospital partners and support a responsive, seamless care experience.
Collaborate with other Steadfast Clinic Managers and leaders to share insights, align strategies, and improve operations across the organization.
Manage clinic spaces and ensure the physical environment meets health and safety standards.
Respond to crises and emergency situations with empathy, professionalism, and poise, supporting patient and staff safety.

Benefits

Medical, dental, and vision insurance.
Flexible time off with generous PTO, floating paid holidays, and paid volunteer days.
Four additional paid Re-Fuel Days per year for mental health, rest, or continuing education activities.
Annual CEU support and ongoing paid training.
Employee Assistance Program with confidential therapist sessions, legal guidance, financial resources, health coaching, and other support.
401(k) match up to 5%.
100% employer-paid short-term and long-term disability insurance.
Employer-sponsored life insurance.
SoFi student loan interest rate discount.
Rightway Health Concierge.
One year of free pet telehealth through Pawp.
Perkspot Discount Marketplace.
Opportunity to join at the ground level and help shape the organization’s growth.