Clinical Coordinator - Dr Montanez

TSAOG Orthopaedics & Spine•San Antonio, TX

25d•$18 - $29

About The Position

The Clinic Coordinator supports the healthcare practice and is assigned to Hand and Upper Extremity Surgeon Dr. Anthony Montanez. The role manages patient interactions and administrative and clinical coordination to support an efficient patient experience. Travel between the Southeast, Westover Hills, and Quarry Area locations is required. Regular and predictable attendance is required.

Requirements

Excellent communication and interpersonal skills.
Strong organizational and multitasking abilities.
Proficiency with electronic health record systems and office software.
Ability to work effectively in a fast-paced environment.
Compassionate and patient-focused attitude.
Regular and predictable attendance.

Nice To Haves

Knowledge of medical terminology and healthcare processes.

Responsibilities

Serve as the primary point of contact for patients, address inquiries, and provide information about services.
Schedule and confirm patient appointments and make effective use of time and resources.
Maintain accurate patient records and comply with privacy regulations.
Assist patients with insurance verification and billing inquiries.
Coordinate communication between patients and healthcare providers to facilitate care.
Manage patient flow and help maintain a welcoming office environment.
Perform administrative tasks, including filing, data entry, and maintaining office supplies.
Enter clinical charges into the EMR.
Document patient phone calls and prescription refill messages, and obtain physician signatures.
Manage clinical risk issues for patients and the physician.
Retrieve and return patient phone calls in a timely manner.
Work with the Medical Administrative Assistant on phone and Athena documentation tasks (buckets).
Monitor and work “Hold” buckets on the Athena Dashboard and assist the Professional Reimbursement Department with resolving open claims.
Address concerns or complaints from patients, vendors, and staff, escalating them to the Clinic Manager as needed.
Analyze average patient wait times and recommend improvements as needed.
Coordinate physician meeting schedules and resolve scheduling conflicts where possible.
Coordinate on-call patient rounding lists.
Ensure regulatory compliance and report issues to the Clinic Manager.