Clinical Coordinator - Dr Montanez

TSAOG Orthopedic & Spine•San Antonio, TX

24d

About The Position

The Clinic Coordinator supports the practice’s administrative functions and manages patient interactions to provide a smooth, efficient patient experience. The coordinator is assigned to Hand and Upper Extremity Surgeon Dr. Anthony Montanez and is required to travel between the Southeast, Westover Hills, and Quarry Area locations.

Requirements

Excellent communication and interpersonal skills.
Strong organizational and multitasking abilities.
Proficiency with electronic health record systems and office software.
Ability to work effectively in a fast-paced environment.
Compassionate, patient-focused attitude.
Regular and predictable attendance is required.

Nice To Haves

Knowledge of medical terminology and healthcare processes.

Responsibilities

Serve as the primary point of contact for patients, respond to inquiries, and provide information about services.
Schedule and confirm patient appointments and coordinate physician meeting schedules, addressing scheduling conflicts where possible.
Maintain accurate patient records and ensure compliance with privacy regulations.
Assist patients with insurance verification and billing inquiries.
Coordinate communication between patients and healthcare providers to facilitate care.
Manage patient flow and maintain a welcoming office environment.
Perform administrative tasks, including filing, data entry, and maintaining office supplies.
Enter clinical charges into the electronic medical record.
Document patient phone calls and prescription refill messages and obtain physician signatures.
Manage clinical risk issues for patients and the physician.
Retrieve and return patient phone calls in a timely manner.
Work with the Medical Administrative Assistant on phone and Athena documentation tasks and buckets.
Monitor and work Athena Dashboard hold buckets and assist the Professional Reimbursement Department with resolving open claims.
Address concerns and complaints from patients, vendors, and staff, escalating them to the Clinic Manager as needed.
Analyze average patient wait times and recommend improvements as needed.
Coordinate on-call patient rounding lists.
Ensure regulatory compliance and report issues to the Clinic Manager.
Maintain regular and predictable attendance.