Clinic Coordinator - Ballard (1.0 FTE)

Neighborcare Health Career•Seattle, WA

21h•Onsite

About The Position

The Clinic Coordinator provides general administrative and clerical assistance and support for the clinic. Greets, registers, checking-in and scheduling patient appointments. Provides Neighborcare information to patients. Works in partnership and joint accountability with other team members to achieve Neighborcare’s Mission, Guiding Principles and goals. This is a full-time position with a weekly schedule of Monday through Friday from 8:30am to 5pm. The Ballard Medical Clinic services are for adults (ages 18+) who are currently experiencing homelessness, experienced homelessness in the past year, or do not have stable, safe, permanent, or place to live. Services available include: medical care, mental health counseling, case management, insurance eligibility, health education, social services referrals, and outreach.

Requirements

High School diploma or equivalent.
Knowledge of and skill in the use of personal computers with the ability to learn and use company software programs
Ability to meet and comply with HIPPA/Confidentiality policies and procedures
Ability to be detail oriented and multi-task, organize and problem solve
Ability to work effectively with staff members and patients
Ability to effectively perform job duties under high levels of activity, variety of conditions and restraints
Ability to prioritize and follow through with front office tasks; to follow written and verbal directions and to complete assigned task
Ability to be empathetic towards patients
Ability to demonstrate excellent verbal communication skills and customer service; to remain calm and professional when faced with difficult situations and emergencies; to perform de-escalation tactics, and open to learning more
Ability to read, write and communicate in English and understand basic math
Ability to demonstrate predictable, reliable and timely attendance

Nice To Haves

Experience working with people with lived experience of homelessness, people of color, LGBTQ+, varying country of origin, and abilities.

Responsibilities

Prepare clinic to open and close for business in a timely manner, in accordance with the clinic’s posted schedule
Check in patients and create charts: gather and update patient information
Answer telephones, schedule patient appointments, confirm appointments and transfer calls to appropriate staff member
Assist provider teams with paperwork, copying, faxing, etc.
Manage inventory of office supplies, including the ordering, receiving and stocking of supplies
Monitor referrals and communicate with referral team
Using EMR, send tasks and communications to provider team members
Perform other duties as assigned.