Clinic Classroom Coordinator (Service Desk)

Paul Mitchell Schools • Costa Mesa, CA

116d • Onsite

About The Position

Paul Mitchell The School Costa Mesa is seeking a qualified Service Desk Coordinator to join their family. With over one hundred schools nation-wide, Paul Mitchell Schools is growing faster than ever. Their 'One Size Fits All' and 'Be Nice' culture creates a uniquely wonderful learning environment that attracts the most qualified staff team members who always put their Future Professionals first. Not only do they offer an education second to none, they also make time for personal and communal growth through opportunities such as FUNraising, monthly team trainings, student clubs and activities, fashion shows, photo shoots, and much more.

The Service Desk Coordinator is professional and has sales and service experience and basic guest service communication skills. They must have basic computer software and telephone skills. The objective of a Service Desk Coordinator is to create an extraordinary experience for service guests, prospective Future Professionals, and all other school guests. They also act as a guest service mentor to the Future Professionals. They follow all service desk systems to guide and support a smooth guest service flow in the clinic classroom.

Requirements

• Professional demeanor
• Sales and service experience
• Basic guest service communication skills
• Basic computer software skills
• Basic telephone skills
• Self-motivated to set, meet, and exceed goals
• Ability to inspire and inspect
• Experience in positive and effective communication
• Customer service resolution skills
• Teamwork skills
• Beauty product sales experience
• Excellent organization skills
• Coaching skills
• Supervision skills
• Documentation skills
• Return on investment skills
• Solid work history with verifiable references
• Honesty and professionalism
• Previous cash management and balancing cash drawers experience

Nice To Haves

• Passion for the beauty industry
• Experience in handling high volume phone calls

Responsibilities

• Create an extraordinary experience for service guests, prospective Future Professionals, and all other school guests.
• Act as a guest service mentor to the Future Professionals.
• Follow all service desk systems to guide and support a smooth guest service flow in the clinic classroom.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed