Service Desk Coordinator
About The Position
Paul Mitchell The School NYC is seeking a Service Desk Coordinator to support its clinic classroom and provide an extraordinary experience for service guests, prospective Future Professionals, and other school guests. The coordinator follows service desk systems to guide and support smooth guest-service flow and serves as a guest-service mentor to Future Professionals. The role calls for professional sales and service experience, basic guest-service communication skills, and basic computer software and telephone skills. The school describes its culture as focused on putting Future Professionals first and supporting personal and communal growth through team trainings, student activities, fashion shows, and photo shoots.
Requirements
- Experience in guest service.
- Successful previous sales experience.
- Experience in positive and effective communication, customer service resolution, teamwork, and beauty product sales.
- Excellent organization, coaching, and communication skills.
- Skills in supervision, teamwork, documentation, and return on investment.
- Solid work history with verifiable references.
- Passion for the beauty industry.
- Honesty and professionalism.
- Previous cash management and balancing cash drawers.
- Basic computer software and telephone skills.
Nice To Haves
- Experience handling high-volume phone calls.
Responsibilities
- Create an extraordinary experience for service guests, prospective Future Professionals, and other school guests.
- Act as a guest-service mentor to Future Professionals.
- Follow service desk systems to guide and support smooth guest-service flow in the clinic classroom.
- Set, meet, and exceed goals, and inspire and inspect.
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
