Clinic Associate - Float

ZoomCare•Portland, OR

1d•$20 - $27•Onsite

About The Position

ZoomCare is seeking a Clinic Associate to deliver the Perfect Visit experience across one or more service lines, including Daily Care, Family Medicine, Mental Health, Women's Health, Dermatology, and Podiatry. The role includes patient scheduling and check-in/check-out, maintaining medical records, performing blood draws and processing laboratory specimens, and maintaining clinic inventory and equipment. This is a float position serving ZoomCare clinics in the Portland area. The schedule is Wednesday through Saturday. Clinic associates attend two to three weeks of training: the first week is partially remote and at the primary location, and the second and third weeks include travel to multiple area clinics. Additional mandatory training may take place outside scheduled shifts, depending on role requirements. The position requires frequent walking, sitting, standing, and reaching overhead, with occasional crouching, kneeling, and bending. It involves prolonged periods standing or sitting and working at a computer, and lifting up to 40 pounds at a time. Associates may be moved to different clinic locations based on business needs. Patient volume may require working beyond scheduled weekly hours or outside regular business hours to complete essential duties. The role also involves exposure to sensitive and confidential information and the ability to be fit tested and wear a respirator when required.

Requirements

High school diploma or GED equivalent.
At least one year of healthcare, customer service, or administrative experience, or an equivalent combination of education and experience.
Strong verbal, written, interpersonal, and communication skills.
Ability to maintain patient privacy and confidentiality.
Proficiency in Google Suite, Microsoft Office, AthenaOne, and other relevant software applications.
Ability to excel in a fast-paced environment and work under pressure and time constraints.
Current BLS for Healthcare Providers certification from a recognized organization, such as the American Heart Association or Red Cross, or ability to obtain it within one month of hire.
Ability to complete ZoomCare’s phlebotomy training program within six months of hire.
For Washington: ability to obtain a Medical Assistant-Phlebotomist license within six months of hire.
Vaccination against COVID-19, Hepatitis B, MMR, PPD, Varicella (Chickenpox), and TD/TDAP; medical and religious exemptions or reasonable accommodations may apply.
Ability to move to a different clinic location based on business needs.
Ability to lift up to 40 pounds at a time.
Ability to adjust focus between close and distance vision.
Ability to be fit tested and wear a respirator when required.

Nice To Haves

Bachelor’s degree.
For Oregon: current phlebotomy license, equivalent licensure, or training experience.
Current licensure or certification as a Certified Medical Assistant, Clinical Medical Assistant, National Certified Medical Assistant, or Clinical Medical Assistant Certification (CCMA), or prior experience as a Medical Assistant-Registered.

Responsibilities

Represent ZoomCare’s values: Awesome, Creative, Respectful, Team Players, and Get it Done.
Check patients in and out for appointments.
Schedule new appointments as needed.
Process patient payments.
Educate patients on how to navigate their ZoomCare medical record.
Maintain patients’ demographic and insurance information.
Perform blood draws and finger sticks while following written laboratory standards.
Process collected specimens and document results.
Maintain supply inventory by ordering, receiving, and storing supplies.
Work with and maintain basic medical equipment.
Provide emergency care to patients when necessary.
Support medical providers as needed.
Ensure the clinic remains clean and neat.
Perform other duties as assigned.