Clinic Assistant (Back Office)

Planned Parenthood of Southern New England•New London, CT

6d•Onsite

About The Position

Planned Parenthood of Southern New England is hiring a full-time Clinic Assistant for the back office at its New London Health Center. The role supports clinicians in providing quality, whole-person healthcare and delivers client-centered service. The Clinic Assistant provides factual, unbiased information and education, performs technical clinical tasks and basic office functions, and follows organizational and clinical standards, protocols, and policies. The position also works with the center manager and clinician to support effective systems, productivity, revenue-cycle goals, and the health center’s success and sustainability. The role calls for respectful, effective interactions with people from diverse backgrounds and a commitment to health equity.

Requirements

High school diploma or equivalent.
Working knowledge of Microsoft Word, Excel, and Outlook.
Ability to work mornings, evenings, and weekends.
Reliable transportation.
Solution-oriented, positive, optimistic, confident, can-do attitude.
Ability to work in a fast-paced, dynamic environment where responsibilities may change frequently.
Demonstrated ability to handle highly confidential information with diplomacy and tact.
Comfort discussing sexuality, contraception, sexually transmitted diseases, and pregnancy options.
Attention to detail and ability to manage multiple tasks simultaneously.
Communicates clearly and directly and is able to hear, reflect on, and act on feedback related to identity and equity.
Awareness of multiple group identities and their dynamics, with self-awareness, empathy, and humility in interpersonal interactions.
Ability to build authentic relationships, establish trust with diverse people, and work effectively across differences.
Interest in and commitment to health equity, with a foundational understanding of or interest in learning about health inequity and its impact on patients and communities.

Nice To Haves

Bilingual English/Spanish.

Responsibilities

Support clinicians in providing quality healthcare services that address the whole person.
Provide excellent, client-centered customer service and keep clients at the center of decision-making.
Contribute to health center productivity and revenue-cycle goals.
Partner with the center manager and clinician to develop efficient and effective systems and processes.
Follow organizational and clinical standards, protocols, and policies.
Provide factual, unbiased patient information and education relevant to the patient visit.
Perform technical clinical functions, including taking blood pressure, venipuncture, laboratory work, and medical charting.
Perform basic office functions, including reception, telephone triage, supply stocking, filing, billing and coding, and routine insurance data entry.
Help ensure an environment that appreciates and embraces differences in race, culture, religion, age, gender, sexual orientation, ability, and gender identity.