ABA Clinic Administrator - Greensboro, NC

Kind Behavioral Health•Greensboro, NC

2d•Onsite

About The Position

Kind Behavioral Health is seeking an entry-level Clinic Administrator for its Greensboro clinic. The role supports scheduling, patient services, administrative work, and smooth clinic operations. The Clinic Administrator is the clinic’s first point of contact for families and visitors, helps maintain a clean, safe, and professional environment, and supports the clinic community through staff and outreach events. The position offers an opportunity for growth and requires an energetic, organized, self-motivated person who can work comfortably without continuous oversight. This is an onsite position, Monday through Friday, from 8 a.m. to 5 p.m. The Clinic Administrator works with families, clinical staff, the Clinic Director, the scheduling department, and other team members to support client services, clinic workflow, onboarding, and team morale.

Requirements

Entry-level position.
Experience in customer service.
Highly organized and self-motivated, with the ability to work comfortably without continuous oversight.
Proactive, entrepreneurial self-starter able to handle multiple projects in parallel.
Strong focus on customer service and delivering an exceptional client experience.
Team player who can work in a fast-paced environment with a solution-oriented mindset.
Strong proficiency with Microsoft Word, Excel, and Outlook.
Able to lift at least 25 pounds.
Must be comfortable working with children with special needs.

Nice To Haves

Up to one year of office experience preferred.
Experience working with children strongly preferred.

Responsibilities

Serve as the face, voice, and first impression of Kind Behavioral Health, including greeting clients and responding to initial inquiries about in-clinic or nearby in-home ABA services.
Ensure people entering the clinic follow HIPAA-required confidentiality practices and sign in.
Manage the clinic email account, respond promptly and professionally to administrative items, and direct clinical questions to the appropriate supervisor.
Answer phone calls, handle voicemail messages, facilitate inquiry calls, and participate in warm hand-offs as needed.
Manage incoming office mail and distribute it to personnel.
Maintain files and electronic medical record organization in accordance with HIPAA regulations.
Make copies, laminate documents, send and receive faxes, and create materials for clinical staff to use in client programs.
Keep the clinic tour-ready through routine daily, weekly, and quarterly walkthroughs, and maintain a professional, clean, and safe appearance.
Monitor facility maintenance needs and schedule services as needed.
Manage the budget for community-building and office supplies, conduct clinic inventories, and purchase necessary items.
Ensure the clinic is sanitized, organized, and deep-cleaned according to cleanliness guidelines.
Support last-minute and future clinic scheduling needs to promote client consistency, and manage client shadow opportunities.
Work with the Clinic Director to delegate tasks to team members as needed.
Assist clinical staff as needed to support client safety and dignity, and advocate for clients and staff to have the items necessary for success.
Manage technical equipment and assign data-collection tablets to clinical personnel.
Organize staff events, assist with community outreach events, and coordinate celebrations and recognition of team accomplishments.
Follow up with new hires regarding non-clinical support and questions.
Work with the scheduling department to support smooth onboarding of new team members and clients.
Provide a consistent, positive influence on team culture and morale and maintain positive relationships with clients, families, prospective clients, clinical staff, prospective employees, team members, and referral sources.