ABA Clinic Administrator - Greensboro, NC

Kind Behavioral Health•Greensboro, NC

12h•Onsite

About The Position

Kind Behavioral Health is seeking an entry-level Clinic Administrator for its Greensboro, North Carolina clinic. The role supports scheduling, patient services, administrative operations, and smooth clinic workflow. The Clinic Administrator is the first point of contact for families and visitors and helps maintain a clean, safe, and welcoming environment for clients and team members. The position also supports clinic culture through staff recognition, social events, and community outreach. This is an on-site role, Monday through Friday, from 8 a.m. to 5 p.m. Kind Behavioral Health provides Applied Behavior Analysis services to children with autism spectrum disorder and is an equal opportunity employer.

Requirements

Customer service experience.
Some office experience; up to one year of office experience is preferred.
Strong proficiency with Microsoft Word, Excel, and Outlook.
Ability to lift at least 25 pounds.
Comfort working with children with special needs.
Highly organized and self-motivated, with the ability to work without continuous oversight.
Proactive, entrepreneurial self-starter able to manage multiple projects in parallel.
Strong customer-service focus and commitment to an excellent client experience.
Team player able to work in a fast-paced environment with a solution-oriented mindset.

Nice To Haves

Experience working with children is strongly preferred.
Up to one year of office experience is preferred.

Responsibilities

Serve as the clinic’s first point of contact and greet clients and visitors professionally and warmly.
Assist families seeking in-clinic ABA or nearby in-home services, facilitate inquiry calls, and coordinate warm hand-offs as needed.
Ensure visitors sign in and maintain HIPAA-required confidentiality.
Manage email, phone calls, voicemail, office mail, files, and electronic medical record organization in accordance with HIPAA regulations; forward clinical questions to the appropriate supervisor.
Complete clerical tasks such as copying, laminating, sending and receiving faxes, and creating materials for clinical staff.
Conduct routine clinic walkthroughs and maintain a professional, clean, sanitized, organized, and safe environment.
Monitor facility maintenance needs and arrange services when necessary.
Manage community-building and office-supply budgets, conduct inventory, and purchase necessary items.
Support clinic scheduling for immediate and future needs to maintain client consistency, and manage client shadow opportunities.
Work with the Clinic Director to delegate tasks and support clinical staff in meeting client safety and dignity needs.
Advocate for clients and clinical staff and help ensure they have the items needed to succeed.
Manage technical equipment and assign data-collection tablets to clinical personnel.
Organize staff events and assist with community outreach.
Follow up with new hires regarding non-clinical support and questions, and work with the scheduling department to support onboarding of new team members and clients.
Promote positive team culture and morale, recognize team members’ accomplishments, and maintain positive relationships with clients, families, prospective clients, clinical staff, prospective employees, coworkers, and referral sources.