Client Training Manager
About The Position
Syllo is a software company in the legal space that offers an AI-powered litigation workspace that enables lawyers to safely harness the power of language models. After spending years developing our cloud-based application, Syllo's platform is now used by a wide range of legal professionals — from the largest law firms in the world to the most prestigious law schools. We are a lean, fast-moving, and multi-disciplinary company led by exceptional lawyers and engineers. We hold each other accountable to achieve ambitious goals in a timely way while treating one another with respect and understanding. If you're excited about AI and passionate about being part of a remote team that seeks to transform the legal practice, then read on! We are seeking a Client Training Manager to join our training department. In this role, you own the training relationship for Syllo's largest accounts, delivering white-glove service that directly shapes retention and expansion. You design and execute account-specific learning programs, maintain dedicated client portals, and translate usage data into actionable insights for clients. This is a senior individual contributor role at the intersection of instructional expertise and legal domain knowledge.
Requirements
- 5+ years of experience in customer-facing training, customer success, litigation, or account management, preferably in legal tech or a law firm
- Deep familiarity with legal workflows, litigation, and eDiscovery – JD preferred
- Demonstrated ability to manage complex client relationships at the enterprise level, including senior stakeholders at law firms or in-house legal teams
- Experience designing and delivering training programs tailored to distinct audience segments
- Comfort working with learning analytics platforms and translating data into client-facing narratives
- Experience with LMS platforms and client portal tools
- Strong project management skills and a track record of managing multiple accounts simultaneously without dropping commitments
- Accountability: you follow through on commitments on your accounts
- Client focus: you think about what the client needs before they ask, and you design programs that reflect that
- Communication: you speak clearly to internal and external stakeholders
- Judgment: you know when to escalate a client concern and when to solve it yourself
- Adaptability: you tailor your approach to the account, not the other way around
Nice To Haves
- JD preferred
Responsibilities
- Own the end-to-end training relationship for a defined book of Syllo's largest accounts, serving as the primary training point of contact for each
- Conduct learning needs assessments with client stakeholders to design account-specific curricula that reflect actual workflow and role requirements
- Deliver live and asynchronous training sessions tailored to each account's use cases, skill levels, and Syllo configuration
- Build and maintain a dedicated client portal for each account, ensuring content is current, organized, and accessible to the right users
- Produce monthly and quarterly learning analytics reports for clients
- Collaborate with the Instructional Designer to ensure LMS modules reflect your accounts’ needs and with subject matter expert training leads to ensure curriculum development reflects latest workflows
- Capture client feedback and surface recurring pain points or feature gaps to the product and client account teams
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
