Training Analyst / Client Manager

Pioneering Evolution LLC•Arlington, VA

13h•$90,000 - $120,000

About The Position

Pioneering Evolution is seeking an experienced Training Analyst / Client Manager who will develop, update, and deliver all required training material in support of a customer software project. The ideal candidate will possess advanced knowledge of curriculum development processes and strong knowledge of Agile software development processes. They will also have strong attention to detail and the ability to conduct quality assurance testing to ensure all developed software functions properly and fulfills customer requirements and expectations. The role requires a strong capability to analyze training requirements, trends, and program impacts, and to coordinate and recommend optimal courses of action to meet program training objectives, leveraging organizational, time-management, and decision-making skills. Strong ability to plan and coordinate deliverables with stakeholders using collaboration, interpersonal, and engagement skills is essential. The candidate will develop and update software user manuals, Quick Reference Guides, and other training materials to ensure required release updates are included, accurate, and current. They will also conduct routine User Acceptance Testing (UAT) of new software features and/or technical upgrades/updates, troubleshoot complex front-end software interdependencies from the user perspective, and provide one-on-one assistance to software users during scheduled help sessions and on short notice. The ability to deliver group-paced instruction in person or virtually, and to develop and deliver training presentations to the client in accordance with established due dates is required. The role involves supporting project meetings with stakeholders as a technical consultant and requires a Secret Security Clearance or the ability to obtain one.

Requirements

5-10 years of experience in Curriculum Development
5-10 years of experience as Training Instructor
Bachelor’s Degree (or equivalent experience)
Expert knowledge of Microsoft Office Suite products.
Knowledge of Jira Software Management application.
Understanding Planning, Budgeting, and Execution Process (PPBE).
Understanding Risk Management concepts.
Familiarity with Agile Software development.
Secret Security Clearance or the ability to obtain one.

Nice To Haves

Ability to support Project Manager by leading Agile ceremonies.

Responsibilities

Develop, update, and deliver all required training material in support of a customer software project.
Conduct quality assurance testing to ensure all developed software functions properly and fulfills customer requirements and expectations.
Analyze training requirements, trends, and program impacts.
Coordinate and recommend optimal courses of action to meet program training objectives.
Plan and coordinate deliverables with stakeholders.
Develop and update software user manuals, Quick Reference Guides, and other training materials.
Conduct routine User Acceptance Testing (UAT) of new software features and/or technical upgrades/updates.
Troubleshoot complex front-end software interdependencies from the user perspective.
Provide one-on-one, side by side assistance to software users during scheduled user help sessions and on short notice.
Deliver group-paced instruction of training material in person or in a virtual setting.
Develop and deliver all required training presentations to the client in accordance with established due dates.
Support project meetings with stakeholders while performing as a technical consultant.
Lead Agile ceremonies.