Client Trainer (Implementation) (Bilingual – English / French Canadian)
About The Position
As a MEDITECH trainer, your facilitation allows clinicians and/or financial professionals to successfully utilize our fully-integrated, interoperable Enterprise Health Record (EHR). Drawing on your strong clinical or financial experience, you will educate other healthcare professionals on how to best leverage technology in order to care for their patients. As a member of our Client Services & Implementation team, your job would involve leading the training and installation of our EHR, acting as the primary contact for clients throughout the implementation process, and multi-tasking and communicating with staff members across multiple MEDITECH applications. You will also provide customer service and troubleshoot application software issues, work on a team with programmer analysts to resolve any technical issues, and work on group projects, interacting with development staff, and mentoring co-workers. Additionally, you will process requests for system enhancements or modifications to our evolving software, design and maintain application documentation, and update and maintain an online project tracking system. This role requires traveling 50-75% of the time, anywhere within the United States and Canada to conduct new customer training.
Requirements
- Bachelor's or associate degree preferred and/or 2-3 years applicable work or military experience
- Fluency in both English and French Canadian (written and verbal) is required
- No specific experience is necessary, we will train you
- Strong interpersonal and presentation skills
- Exceptional written and verbal communication skills
- Project management skills
- Access to a personal credit card (or the ability to obtain one) to manage initial expenses incurred during business travel.
- Must be able to verify identity and eligibility to work in the United States and complete the required employment eligibility verification form upon hire.
- Must not require sponsorship for work visas.
Nice To Haves
- Clinical: Nursing, Pharmacy, Radiology, Physician Office, Emergency Department, Operating Room, Laboratory, Ambulatory, Social Work or Behavioral Health
- Financial: Accounts Payable, Billing/Accounts Receivable, Claims, General Ledger, Human Resources/Payroll, Materials Management, Fixed Assets or Physician Billing
Responsibilities
- Project management of clinical or financial software implementation to ensure effective LIVE
- Leading the training and installation of our EHR
- Acting as the primary contact for clients throughout the implementation process
- Multi-tasking and communicating with staff members across multiple MEDITECH applications
- Providing customer service and troubleshooting application software issues
- Working on a team with programmer analysts to resolve any technical issues
- Working on group projects, interacting with development staff, and mentoring co-workers
- Processing requests for system enhancements or modifications to our evolving software
- Designing and maintaining application documentation
- Updating and maintaining an online project tracking system
- Traveling 50-75% of the time, anywhere within the United States and Canada to conduct new customer training.
Benefits
- health, dental, & vision insurance
- profit sharing trust and 401(k)
- tuition reimbursement
- generous paid time off
- sick days
- personal time
- paid holidays
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
