Client Trainer (Implementation) (Bilingual – English / French Canadian)

Medical Information Technology•Canton, MA

3d•Hybrid

About The Position

As a MEDITECH trainer, your facilitation allows clinicians and/or financial professionals to successfully utilize our fully-integrated, interoperable Enterprise Health Record (EHR). Drawing on your strong clinical or financial experience, you will educate other healthcare professionals on how to best leverage technology in order to care for their patients. As a member of our Client Services & Implementation team, your job would involve: Project management of clinical or financial software implementation to ensure effective LIVE Leading the training and installation of our EHR Acting as the primary contact for clients throughout the implementation process Multi-tasking and communicating with staff members across multiple MEDITECH applications Providing customer service and troubleshooting application software issues Working on a team with programmer analysts to resolve any technical issues Working on group projects, interacting with development staff, and mentoring co-workers Processing requests for system enhancements or modifications to our evolving software Designing and maintaining application documentation Updating and maintaining an online project tracking system Traveling 50-75% of the time, anywhere within the United States and Canada to conduct new customer training.

Requirements

Bachelor's or associate degree preferred and/or 2-3 years applicable work or military experience
Fluency in both English and French Canadian (written and verbal) is required
No specific experience is necessary, we will train you
Strong interpersonal and presentation skills
Exceptional written and verbal communication skills
Project management skills
Access to a personal credit card (or the ability to obtain one) to manage initial expenses incurred during business travel.
Must be able to verify identity and eligibility to work in the United States and complete the required employment eligibility verification form upon hire.

Nice To Haves

Clinical: Nursing, Pharmacy, Radiology, Physician Office, Emergency Department, Operating Room, Laboratory, Ambulatory, Social Work or Behavioral Health
Financial: Accounts Payable, Billing/Accounts Receivable, Claims, General Ledger, Human Resources/Payroll, Materials Management, Fixed Assets or Physician Billing

Responsibilities

Project management of clinical or financial software implementation to ensure effective LIVE
Leading the training and installation of our EHR
Acting as the primary contact for clients throughout the implementation process
Multi-tasking and communicating with staff members across multiple MEDITECH applications
Providing customer service and troubleshooting application software issues
Working on a team with programmer analysts to resolve any technical issues
Working on group projects, interacting with development staff, and mentoring co-workers
Processing requests for system enhancements or modifications to our evolving software
Designing and maintaining application documentation
Updating and maintaining an online project tracking system
Traveling 50-75% of the time, anywhere within the United States and Canada to conduct new customer training.