Client Technology Analyst - Temporary
About The Position
Steel Reef is a Canadian company that gathers and redistributes potentially wasted gas to deliver the energy that powers our lives. From our Saskatchewan roots, we have grown into a dominant player in flare gas capture, contributing to the energy transition through coal-to-gas switching to power homes, communities and industries dedicated to reducing emissions and powering potential. Since our inception in 2012, Steel Reef has supported the energy community in capturing wasted energy, processing and distributing associated natural gas and other products, and bringing in net new energy production and distribution for homes, communities and businesses. Focusing our efforts within the Western Canadian Sedimentary Basin and Bakken Resource Play, Steel Reef has become a market leader in developing the emissions-to-energy practice to supply net new energy from flare gas, a previously unavailable source. In 2024, Steel Reef entered into multiple long-term Power Purchase Agreements with SaskPower. Following construction of additional utility-grade electricity substations and generation turbines powered by recovered flare gas, Steel Reef will provide more than 100 megawatts (MW) of electricity within Saskatchewan and North Dakota, which could power more than 100,000 homes annually. Reporting to the Manager, Technology Services, the Client Technology Analyst will be responsible for responding to end user support inquiries, assessing problems and issues with hardware, operating systems and applications. The successful candidate will be a self-starter with a positive attitude and excellent customer service skills. This is an 8-month full-time temporary position based in our Calgary Corporate Office.
Requirements
- A diploma or degree in computer science, networking, or related field
- Relevant Service Desk or Deskside support experience
- Microsoft O365 application suite experience
- Working knowledge of Windows 11 operating system
- Understanding of Active Directory and Azure AD
- Understanding of basic networking
- Excellent interpersonal, customer service and communication skills, both written and verbal
- Ability to establish and maintain good relations with employees at all levels within the organization
- Ability to handle multiple tasks and efficiently prioritize work to meet deadlines
- A friendly attitude, a team player and a strong desire to learn
- Ability to travel to the United States and Saskatchewan
Responsibilities
- Provide in-person and remote Service Desk support to office and field users
- Administration and support for user access and application provisioning
- Support Microsoft 365 applications and related productivity software
- Support Teams voice services and provisioning
- Client hardware deployment and support
- Meeting room AV, video conference support
- Support end user mobility connectivity and applications
- New user onboarding and training
- Leverage ITSM tool to steward and document the timely fulfillment of service requests and resolution of incidents
- Develop and document knowledgebase articles to increase effectiveness of self-service portal
- Document Service Desk procedures, identify problems with services, manage client technology changes and enhancements
- Support print services in the corporate and field offices
- Assist with network and server support
- Participate in Information Services projects
- On call and field travel may be required periodically
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
Associate degree
