Client Technologies Specialist

Knowledge Services•Augusta, ME

20h•Hybrid

About The Position

Knowledge Services is currently seeking a skilled Client Technologies Specialist for our client based in Augusta, Maine. This is a hybrid role with work hours from Monday to Friday, 8 AM to 5 PM. The specialist will serve as the point of contact for technology support and services, acting as the integration point between business functions and technology requirements. Responsibilities include providing desktop computer support, coordinating service outages, managing equipment procurement and disposal, and ensuring effective backups. The role also involves troubleshooting network issues, systems, and applications, as well as developing and conducting user training.

Requirements

Experience with desktop support
Customer service experience
Strong documentation skills
Experience using ticket systems
Ability to work in a team environment.
Strong communication skills; both written and spoken.
Minimium of a High School Diploma or equivalent

Responsibilities

Assist in coordination of testing changes, upgrades and new software products, ensuring systems will operate correctly in current and future environment.
Make recommendations on functional and technical improvements to the environment.
Participate in performance and volume analysis and design.
Participate in performance improvement activities. Identify and apply potential improvements related to the environment for an application.
Provide accurate and complete answers to general use and environment questions in a timely manner.
Serve as the point of contact for technology support and services
Serve as the point of integration between the business functions of the department and the technology requirements of the department.
Provide desktop computer support.
Serve as a point of contact for communication and coordination of service outages.
Attend and participate in bi-weekly team and problem review meetings.
Manage the retirement and disposal of obsolete or broken computer equipment.
Coordinate the procurement and installation of new computer hardware and software.
Coordinate virus protection software programs within departments.
Understand the installation of software patches and upgrades.
Provide input to training and/or documentation materials regarding latest technical and functional design changes.
Ensure that all work is documented for future reference.
Follow quality standards.
Ensure effective and reliable backups are being performed.
Proactively address customer needs.
Communicate accurate and useful status updates.
Evaluate and/or recommend purchases of computers, network hardware, peripheral equipment, and software.
Investigate user problems, identify their source, determine possible solutions, test and implement solutions.
Install, configure, and maintain personal computers and other related equipment, devices, and systems add or upgrades and configures modems, disk drives, CD ROMs, printers, and related equipment.
Assist in troubleshooting network issues, systems, and applications to identify and correct malfunctions and other operational difficulties.
Develop and conduct various training and instruction for system users.
Identify utilization patterns and their effect on operation/system availability and performance expectations.