Client Technologies Specialist

Novalink Solutions LLC•Mason Township, OH

About The Position

This role involves assisting in the coordination of testing changes, upgrades, and new software products to ensure systems operate correctly in current and future environments. The specialist will make recommendations for functional and technical improvements, participate in performance and volume analysis and design, and engage in performance improvement activities. Key responsibilities include identifying and applying potential improvements related to application environments, providing timely answers to general use and environment questions, and serving as the primary point of contact for technology support, services, and communication/coordination of service outages. The role also requires providing desktop computer support, managing the retirement and disposal of obsolete equipment, and coordinating the procurement and installation of new hardware and software. Additionally, the specialist will coordinate virus protection software, understand software patch and upgrade installations, and contribute to training and documentation materials. Ensuring work is documented, following quality standards, verifying backups, proactively addressing customer needs, and communicating status updates are also crucial. The role involves evaluating and recommending purchases of computer hardware and software, investigating and resolving user problems, installing and configuring computer systems and peripherals, and assisting in troubleshooting network and system issues. Developing and conducting user training and identifying utilization patterns are also part of the responsibilities. The ability to work in a team and strong communication skills are essential.

Requirements

Desktop Support
Customer Service
Documentation

Responsibilities

Assist in coordination of testing changes, upgrades and new software products, ensuring systems will operate correctly in current and future environment.
Make recommendations on functional and technical improvements to the environment.
Participate in performance and volume analysis and design.
Participate in performance improvement activities.
Identify and apply potential improvements related to the environment for an application.
Provide accurate and complete answers to general use and environment questions in a timely manner.
Serve as the point of contact for technology support and services.
Serve as the point of integration between the business functions of the department and the technology requirements of the department.
Provide desktop computer support.
Serve as a point of contact for communication and coordination of service outages.
Attend and participate in bi-weekly team and problem review meetings.
Manage the retirement and disposal of obsolete or broken computer equipment.
Coordinate the procurement and installation of new computer hardware and software.
Coordinate virus protection software programs within departments.
Understand the installation of software patches and upgrades.
Provide input to training and/or documentation materials regarding latest technical and functional design changes.
Ensure that all work is documented for future reference.
Follow quality standards.
Ensure effective and reliable backups are being performed.
Proactively address customer needs.
Communicate accurate and useful status updates.
Evaluate and/or recommend purchases of computers, network hardware, peripheral equipment, and software.
Investigate user problems, identify their source, determine possible solutions, test and implement solutions.
Install, configure, and maintain personal computers and other related equipment, devices, and systems add or upgrades and configures modems, disk drives, CD ROMs, printers, and related equipment.
Assist in troubleshooting network issues, systems, and applications to identify and correct malfunctions and other operational difficulties.
Develop and conduct various training and instruction for system users.
Identify utilization patterns and their effect on operation/system availability and performance expectations.
Ability to work in a team environment.
Strong communication skills; both written and spoken.