Client Technologies Specialist IT Intern (Year-Round)
BorgWarner•Auburn Hills, MI
•Onsite
About The Position
The Client Technologies Specialist IT Intern is primarily responsible for the IT Customer environment, executes tasks to enhance and support the desktop environment, provides specialized IT services (e.g., high-level meeting support, root-cause analysis, customer consulting), and provides IT facility related services (e.g., audio-visual environment, security systems, printers/copiers). The Client Technologies Specialist Intern also provides on-site support for the IT infrastructure teams as needed.
Requirements
- Strong customer focus and service delivery
- Process management
- Drive for results
- Listening and action oriented
- Comfortable presenting technical topics to technical and non-technical associates
- Problem solving with functional / technical skills
- Ability to engage and work with outside vendors or partners
- Self-motivated with strong work ethic
- Ability to understand local operations but also learn and understand the global enterprise
- Expertise and practice with a manufacturing environment
Responsibilities
- Helps to build and maintain good relationships with staff and IT infrastructure teams
- Ensures quality services are performed to the agreed SLA
- Ensure that systems, processes and methodologies specified are followed and to ensure effective monitoring, control and support of service delivery is ongoing
- Understands Incident, Problem and Change Management principles
- Ensures first class IT Service Delivery across locations for infrastructure services
- Ensures that remote and on-site support issues are resolved to customers satisfaction
- Support the setup of processes around Service Management
- General Computer Desktop & Laptop support
- Configure new and existing devices according to corporate standards for deployment
- Desktop Application installation and troubleshooting
- Maintain Licenses Management and version control
- Hardware Refresh Project involvement
- Maintains client security settings (e.g., admin rights, software installs, etc.)
- Support staff by phone, email, chat, etc.
- Provide basic network, security and printing support, but also owning problem resolution and engaging other teams as needed
- Support of Local Production/Manufacturing Connectivity
- Printer installation, configuration & support
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What This Job Offers
Job Type
Full-time
Career Level
Intern
Education Level
No Education Listed
