Client Technologies Analyst

Cook Systems•Tampa, FL

20h•Onsite

About The Position

Launch Your Career with Cook Systems Since 1990, Cook Systems—a certified veteran-owned IT consulting firm—has been helping businesses and professionals grow through innovation, integrity, and investment in people. We partner with Fortune 500 enterprises and high-growth companies alike to deliver agile technology solutions, AI-driven talent strategies, and our signature FastTrack program that develops the next generation of tech talent. At Cook, you’ll find a culture that values excellence, creativity, and accountability. We believe in opportunity backed by trust—and in building careers that last. Check out what our team members have to say on our Glassdoor page, and discover why Cook Systems is where meaningful careers take off! Summary: We are seeking a skilled IT Desktop Support Specialist to configure, install, monitor, and maintain IT user desktop software and hardware. This role supports our mobile workforce and provides expert consultation to IT users for end-user computing and desktop-based LAN systems software. Your expertise will guide users through Tier 2 support, and you'll collaborate with vendors to resolve Tier 3 issues.

Requirements

Bachelor’s Degree in Computer Science, Information Systems, or related field, or equivalent work experience.
Minimum of 3 years of experience in IT support for desktop software and hardware products.
Proven problem-solving and troubleshooting skills.
Experience providing maintenance and support for moderately complex to complex client products.
Ability to work concurrently on multiple projects.
Strong communication and interpersonal skills.

Responsibilities

Configure, install, monitor, and maintain desktop software and hardware for IT users.
Provide technical support and guidance through Tier 2 support, escalating to vendors for Tier 3 issues as needed.
Document solutions to problems and develop end-user guidelines.
Provide on-site training to users as required.
Evaluate, maintain, modify, and document desktop application packages.
Participate in testing and evaluation of new desktop packages and implement prototypes.
Consult and make recommendations to IT users on hardware and software product selection to meet business requirements.
Work on multiple projects as a project team member and coach junior technical staff.