Academic and Client Technologies Specialist III
About The Position
The goal of this position is to partner with academic and administrative units of the assigned area of campus to proactively assess and address their technology needs, ensuring alignment with ACT and ITS policies. Act as a trusted advisor within the university community, guiding departments through technology adoption, lifecycle management, and continuous improvement initiatives. Serve as the primary escalation point for complex technical issues, delivering endpoint support that requires advanced diagnostic and troubleshooting skills. Collaborates directly with vendors and internal stakeholders to resolve persistent or high-impact incidents. Leverage deep expertise in both custom and enterprise hardware/software environments to ensure seamless integration, deployment, and upgrade of technology solutions. Demonstrate exceptional analytical abilities and consistently deliver superior customer service in person and remotely.
Requirements
- Advanced diagnostic and troubleshooting skills for endpoint support.
- Deep expertise in custom and enterprise hardware/software environments.
- Exceptional analytical abilities.
- Ability to deliver superior customer service in person and remotely.
Responsibilities
- Partner with academic and administrative units to assess and address technology needs.
- Ensure technology solutions align with ACT and ITS policies.
- Act as a trusted advisor for technology adoption, lifecycle management, and continuous improvement.
- Serve as the primary escalation point for complex technical issues.
- Provide advanced endpoint support, including diagnostic and troubleshooting.
- Collaborate with vendors and internal stakeholders to resolve incidents.
- Ensure seamless integration, deployment, and upgrade of technology solutions using expertise in hardware/software environments.
- Deliver superior customer service in person and remotely.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
