Academic and Client Technologies Specialist III

Tennessee Tech•Cookeville, TN

2d•Onsite

About The Position

The goal of this position is to partner with academic and administrative units of the assigned area of campus to proactively assess and address their technology needs, ensuring alignment with ACT and ITS policies. Act as a trusted advisor within the university community, guiding departments through technology adoption, lifecycle management, and continuous improvement initiatives. Serve as the primary escalation point for complex technical issues, delivering endpoint support that requires advanced diagnostic and troubleshooting skills. Collaborates directly with vendors and internal stakeholders to resolve persistent or high-impact incidents. Leverage deep expertise in both custom and enterprise hardware/software environments to ensure seamless integration, deployment, and upgrade of technology solutions. Demonstrate exceptional analytical abilities and consistently deliver superior customer service in person and remotely. Tennessee Tech is an Equal Opportunity/Affirmative Action Employer.

Requirements

Familiarity with programming, deployment, and analysis techniques for both macOS and Windows.
Familiarity with common software applications.
Comfortable supporting presentation and A/V technologies for purposes of instruction, presentation, and academic purposes.
Experience with project planning.
Experience with purchase consultation.
Experience with customer service.
Experience being fiscally responsible.
Good time management.
Good customer relations.
Skills in analyzing higher-level policies and usage.
Expert-level technical proficiency for servers and systems.
Project management skills.
Managerial skills related to purchase consultation.

Nice To Haves

IT certifications in the following areas: CompTIA, MSCE, Endpoint management, system administration and analysis, policy writing, scripting, and programming; for major OS platforms.
Project and time management.
Familiarity with customer or service management frameworks such as ITIL.
Knowledge of IT endpoint security.

Responsibilities

Administers, configures, deploys, and supports endpoint devices (desktops, laptops, and peripherals) within managed environments, including imaging, provisioning, software distribution, patching, and performance monitoring, ensuring alignment with institutional standards and user needs.
Conducts technical needs assessments and environment analysis; provides data-driven hardware and software recommendations; and develops lifecycle, refresh, and deployment strategies for supported academic and administrative units.
Tests, validates, and implements operating system updates, application deployments, and configuration changes across endpoint environments, ensuring system reliability, security compliance, and minimal disruption to instructional and administrative activities.
Provides user support, training, and technical guidance and documentation via IT knowledgebase to faculty, staff, and students; communicates effectively with stakeholders; and identifies opportunities for continuous improvement in supported environments.
Performs ongoing maintenance and operational support of endpoint systems and associated campus technologies within the assigned support area, including troubleshooting, hardware repair coordination, area event support, and technology optimization.
Maintains current knowledge of emerging endpoint technologies, device management platforms, and higher education IT trends to support innovation, improve service delivery, and enhance operational efficiency.
Miscellaneous duties, such as communicating with faculty and staff, departmental and ITS liaisons, managing servers, planning for upcoming ITS projects and initiatives, performing research on current ITS issues and solutions, oversight and management of student workers as assigned and other duties as assigned.