Client Technical Support Specialist
About The Position
SAGE Counseling is seeking a friendly and dependable Client Technical Support Specialist to assist clients with connecting to virtual sessions using Microsoft Teams and the patient portal. This role focuses on helping clients successfully join their scheduled sessions by providing simple technical guidance and resolving common connectivity, audio, or video issues. Clients may connect using Android smartphones and tablets, Apple iPhones and iPads, Windows laptops and desktops, or Mac computers. The ideal candidate is patient, customer-focused, and comfortable guiding non-technical users through basic troubleshooting steps.
Requirements
- High school diploma or equivalent
- Experience in customer service, technical support, or a similar support role
- Comfortable using computers, smartphones, and common applications
- Familiarity with Microsoft Teams or similar video meeting platforms
- Ability to follow troubleshooting steps and guide users through them
- Strong communication skills and a friendly, helpful attitude
Nice To Haves
- Experience helping users with mobile devices or video conferencing tools
- Experience using a ticketing or helpdesk system
- Basic familiarity with Windows or Mac computers
Responsibilities
- Assist clients with joining virtual sessions using Microsoft Teams and the patient portal
- Provide support for common issues such as login problems, audio/video setup, and connection difficulties
- Help clients install or open Microsoft Teams on mobile phones, tablets, or computers
- Guide users through basic device settings such as enabling microphones, cameras, and permissions
- Provide clear step-by-step instructions to users who may not be comfortable with technology
- Record support requests and resolutions in the support ticket system
- Escalate technical issues that require advanced troubleshooting
- Assist with basic pre-session checks when needed
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
11-50 employees
