Client Technical Support Apprentice

Fiserv • Lincoln, NE

1d

About The Position

Calling all innovators – find your future at Fiserv. We’re Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day – quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we’re involved. If you want to make an impact on a global scale, come make a difference at Fiserv. Imagine kickstarting your career with an apprenticeship that offers hands-on experience and a solid foundation within client technical support. As an apprentice, you'll dive into the tech world with 6.5 weeks of Related Technical Instruction (RTI) followed by On-the-Job Training (OJT). RTI gives you the skills and knowledge in a classroom setting, then OJT lets you apply what you've learned in real-world projects. You will support innovative financial technology solutions that help our clients serve their customers in the moments that matter. This is an entry-level opportunity to grow, learn, and make a difference at Fiserv as you build a long-term career in Client Services.

Requirements

• High school diploma or GED and/or equivalent military experience.
• 1+ years of experience in a client support role.
• 1+ years of experience with Microsoft Office Products in a work, military, or school environment.
• Take and pass the Apprenti(vendor) assessment with an 80% or above.
• Employment in this role is contingent upon active participation in, and continued eligibility for, the Client Technical Support apprenticeship program through successful completion of the apprenticeship.

Nice To Haves

• 1+ years of experience in Banking, Product Support, Client Service, or collaborative troubleshooting gained through academic, work, or military experience.
• 1+ years of experience interacting with technical teams or cross-functional partners to resolve issues or complete projects.
• 1+ years of experience using case management or ticketing tools such as ServiceNow or other similar systems.
• 1+ years of experience working with financial services, financial technology solutions, or related digital products.
• 1+ years of experience managing and prioritizing a workload using documented queues, case management applications, or service-level targets.
• Bachelor’s degree in business, information technology, computer science, or a related field and/or equivalent military experience.

Responsibilities

• Participate in a 6.5-week comprehensive Related Technical Instruction program, including both classroom instruction and on-the-job training.
• Provide proactive outreach and timely responses to client service questions and product support after the training.
• Serve as a point of contact for product and service-related issues from clients post-training.
• Learn how Fiserv products and solutions work together to support our clients’ business objectives.
• Log and track all cases and tasks in our case management tools and become proficient in doing so during the apprenticeship.
• Collaborate with other support entities, such as development and product management, to resolve client issues.
• Analyze assigned cases for trends and communicate findings to appropriate teams.

Benefits

• We’re #FiservProud of our commitment to your overall well-being with a growing offering of physical, mental, emotional, and financial benefits from day one.
• Maintain a healthy work-life balance with paid holidays, generous time off policies, including Recharge & Refuel time for qualifying associates, and free counseling through our EAP.
• Plan for your future with competitive salaries, the Fiserv 401(k) Savings Plan, and our Employee Stock Purchase Plan.
• Recognize and be recognized by colleagues with our Living Proof program where you can exchange points for a variety of rewards.
• Prioritize your health with a variety of medical, dental, vision, life and disability insurance options and a range of well-being resources through our Fuel Your Life program.
• Advance your career with training, development, certification, and internal mobility opportunities.
• Join Employee Resource Groups that promote our diverse and inclusive culture where associates can share perspectives, exchange ideas, and elevate careers.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees