Client Tech Support
About The Position
The Client Tech team keeps thousands of US restaurants up and running on Tarro. We handle hardware deployment, technical support, and product onboarding for every restaurant we serve. This role is an entry point into a technical career at Tarro. Based in Philly, you'll help get restaurants set up and keep them running, on the phone, on a remote session, and sometimes in person. You'll learn how connectivity, hardware, and telephony work in practice, with a team that has your back while you do. What matters most is that you're thoughtful, you care about getting it right for the restaurant on the other end, and you're eager to keep learning.
Requirements
- Some experience in network operation or a similar technical role.
- Comfortable with networking fundamentals like IP addressing, DNS, DHCP, VLANs, and LAN/WAN.
- Willingness to get hands-on with diagnostics.
- Comfortable on the command line and with modems, routers, switches, and telephony gear.
- Ability to explain technical problems to non-technical individuals calmly and kindly.
- Proactive in suggesting process improvements.
- Fluent in Mandarin and English, spoken and written.
Nice To Haves
- Experience in a client-facing or customer support role.
- Experience using remote support tools and ticketing systems.
- Understanding of call-path basics and experience configuring telephony or VoIP equipment.
- Experience in a consumer-driven industry.
- Experience in a fast-paced, collaborative, and ambiguous environment where wearing multiple hats was common.
Responsibilities
- Get restaurants live by scoping hardware (printers, cabling, telephony), pre-configuring it, and setting up the back end.
- Configure and ship equipment to restaurants, track shipments, and ensure equipment is ready to work upon arrival.
- Provide onsite support and installation when needed.
- Monitor system alerts and resolve outages, often before the restaurant notices.
- Troubleshoot issues to find the root cause and implement lasting fixes.
- See each case through to a genuine resolution and confirm with the restaurant that it's solved.
- Document issues and resolutions, and escalate cleanly when necessary.
Benefits
- Opportunity for professional development.
- Supportive team environment.
- Room for growth.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
