Client Ops Support Tech 2
Intuitive•Sunnyvale, CA
•Onsite
About The Position
The Client Ops Support Technician 2 reports to the IT Operations leadership team and is responsible for supporting end-user computing needs across the organization. This role focuses on hardware lifecycle management, including imaging, deployment, repair, and recovery of assets. The technician plays a key role in maintaining operational efficiency, reducing downtime, and supporting SLA adherence through timely ticket resolution and customer support. Success in this role is driven by strong technical troubleshooting, organization, and customer service skills.
Requirements
- Experience supporting Windows and macOS environments
- Knowledge of computer hardware, imaging, and asset lifecycle management
- Experience with ticketing systems (e.g., ServiceNow) and SLA-driven environments
- Strong troubleshooting skills across hardware, software, and basic networking issues
- Ability to manage workload independently and prioritize tasks effectively
- Strong communication and customer service skills
- High school diploma or equivalent required
Nice To Haves
- Relevant IT certifications or technical training preferred (e.g., A+, Dell Tech Direct, etc.)
- Experience in enterprise IT support environments
- Familiarity with asset management tools and inventory systems
- Experience supporting large-scale hardware deployments or onboarding initiatives
- Exposure to scripting, automation, or process improvement tools
Responsibilities
- Process new hire computer setups, including imaging, configuration, and deployment
- Perform hardware testing and quality assurance checks prior to distribution
- Coordinate delivery schedules to ensure timely onboarding support
- Process equipment returns for terminated employees and contractors
- Evaluate, schedule, and perform warranty repairs for returned or damaged equipment
- Image, re-image, and prepare devices based on IT Operations requirements
- Support data transfers for re-imaged or upgraded devices
- Provide onsite support for cubicle setups, monitor swaps and cube audits coordinated by Facilities
- Maintain accurate asset tracking and ticket documentation
- Identify and recommend process improvements to increase efficiency and service quality
Benefits
- Market-competitive compensation packages, inclusive of base pay, incentives, benefits, and equity.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
Upload and Match Resume
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
