Client support tech

Yale New Haven Health • New Haven, CT

1d • Onsite

About The Position

Supports all YNHHS remote sites including all YNHHS owned and leased locations, NEMG sites and YSM locations. Resolves connectivity, application, device and network security issues in a timely manner in an effort to ensure uptime and consistency at all locations. Acts as liaison between YNHHS teams and all remote locations including MDs and their office staff by communicating technology related initiatives, downtimes and project timelines. Diagnoses and thoroughly resolves problems by distinguishing between local hardware, application and network problems. Coordinates the expeditious repair or replacement of defective equipment to ensure computer hardware and associated peripherals are functioning as designed. Vigilant for security threats, non-compliant activities and system anomalies. Resolves and documents tickets according to SLA's.

Requirements

• Associates Degree or equivalent combination of education and experience required.
• At least 2 years experience supporting desktop computers and peripherals in a Microsoft Active Directory environment.
• Proficient in all Microsoft client operating systems including Microsoft Windows7 operating systems and Microsoft Office 2013 and above.
• Knowledgeable of Citrix and VDI based applications and client/server relationships, Internet Explorer, TCP/IP protocols and antivirus solutions.
• Hands on experience with HP/Microsoft/Apple branded PCs, laptops, netbooks, and printers, including installation, testing, repair and maintenance of Network and PC hardware and software.
• Must have a current driver's license and an acceptable driving record.
• Exceptional customer service as demonstrated by written, verbal, listening, & interpersonal skills.
• Must demonstrate the ability to act/communicate in a professional and courteous manner.
• Ability to multitask and prioritize tasks and responsibilities accordingly.
• Must be able to install commercial and specialized software applications while strictly following internal policies, procedures and best practices.
• Ability to interact well with multiple groups both internal and external to our organization becoming the single point of contact for problem resolution.
• Exceptional listening, communication and problem resolution skills.
• Must be able to deal swiftly and appropriately with difficult situations while always maintaining a tolerant and professional demeanor.

Nice To Haves

• Bachelors Degree in Computer Science or related field, preferred
• Knowledge of PMS\EMR applications including Epic, GE Centricity, eCLinicalworks, Allscripts and NextGen, familiarity with physician office workflow and processes, desirable
• CompTia A+ , CompTia Network + , MCP certifications preferred.

Responsibilities

• Deploys new PCs in accordance with YNHHS policies and procedures
• Methodically and efficiently troubleshoots reported problems
• Inspects equipment, associated peripherals, and wiring for signs of pre-failure indicators
• Continually demonstrates professionalism and respect for the customer and team members.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree