Client Systems IT Administrator

GESA CREDIT UNION•Richland, WA

23d•$30 - $50•Onsite

About The Position

The Client System IT Administrator is an operational role with a heavy focus on interacting directly with staff and their systems (PCs and peripherals). They will be responsible for the day-to-day operations of a secure, stable, and optimized operations of the Credit Union’s client infrastructure and supported enterprise peripherals, governance implementation, and automation. They will ensure that Gesa’s end point assets are functioning properly and will monitor health, document and resolve issues and escalate if found to be server related. This position also provides support to team members helping them gain client and system skills.

Requirements

Bachelor’s degree in Information Technology discipline or experience in a related field or equivalent of specialized courses, training, and/or directly related experience may be substituted.
A minimum of two (2) years of related experience
Working knowledge of Enterprise Applications (AD, Sharepoint, Etc.) to be able to identify complex client-side issues and remediate or escalate as necessary
In depth knowledge of Client system and management technologies and best practices
A minimum of two (2) years of similar or related functional and technical experience
Experience with Windows security features and best practices
Strong written and oral communication skills
Strong interpersonal skills
Analytical and problem-solving skills
Ability to effectively prioritize and execute tasks in a high-pressure environment
Keen attention to detail
Ability to work in a team-oriented and collaborative environment
Basic understanding of client-server architectures
Ability to discuss technical issues effectively with other IT professionals as well as non-technical users
Ability to follow schedules and adhere to deadlines

Nice To Haves

Advanced degree preferred

Responsibilities

With guidance from the Client Services Manager, operate the day-to-day efforts around managing, maintaining, troubleshooting, and end point infrastructure
Document, and assist in troubleshooting client and peripheral issues directly with staff
Ensure upgrades, updates, are completed in accordance with our standards, and control procedures
Update user accounts, permissions, and access rights to End Point Infrastructure
Maintain inventory of all client/end point assets
Follow documentation as it relates to the system configurations, mapping, processes, services, on client systems
Assist in testing of a comprehensive Disaster Recovery/Business Continuity Plan (DR/BCP) associated with the credit union’s branch technologies.
Participate in the testing of the DR/BCP plan at a minimum annually for end point
Follow change management procedures and communicate to the appropriate parties when implementing changes
Interact and collaborate with vendors, partners, and contractors to enhance and secure client end points
Ensure all client end point implementations are consistent with IT Security best practices
Follow policies, procedures, and associated training plans for client end-point resource administration
Maintain knowledge of current and evolving technology