Client Systems Engineer

Blueteam Networks•Dublin, OH

12d•Hybrid

About The Position

BlueTeam Networks is a security-focused Managed IT Services Provider serving businesses throughout Ohio. We partner with organizations that rely on technology every day—including law firms, accounting firms, healthcare organizations, manufacturers, construction companies, and other professional service businesses. Our clients trust us to do more than fix computers. We help them build secure, reliable, and modern IT environments through Microsoft 365, cloud technologies, cybersecurity, automation, and strategic guidance. We're looking for an experienced engineer who enjoys solving problems, taking ownership, and continually improving both technology and processes. This is not a traditional help desk position. You'll be responsible for owning client issues from start to finish, whether the solution involves Microsoft 365, networking, Windows servers, security, cloud services, or endpoint management. Every day is different. One hour you might troubleshoot a Conditional Access issue. The next you may be deploying a new workstation, resolving a networking problem, implementing Intune policies, or improving a client's security posture. If you enjoy variety, continuous learning, and helping businesses succeed through technology, you'll fit right in.

Requirements

4+ years supporting business IT environments.
Previous Managed Service Provider (MSP) experience strongly preferred.
Strong troubleshooting methodology.
Excellent customer communication skills.
Ability to manage multiple priorities without sacrificing quality.
Strong documentation habits.
Self-motivated and comfortable working independently.
Valid driver's license and reliable transportation.
Microsoft 365 Exchange Online
Microsoft Entra ID
Intune
Autopilot
Conditional Access
SharePoint Online
Teams
Windows 10 & 11
Windows Server
TCP/IP
DNS
DHCP
VPNs
VLANs
Routing fundamentals
Wireless networking
Firewall troubleshooting
Multi-Factor Authentication
Endpoint Detection & Response (EDR)
Endpoint management
Security hardening
Vulnerability remediation
Identity security best practices

Nice To Haves

Experience with HaloPSA, NinjaOne, Hudu, Fortinet, Microsoft 365 Admin Center, PowerShell

Responsibilities

Own support requests from initial response through successful resolution.
Troubleshoot Microsoft 365, Windows, networking, cloud, and security issues.
Configure and support Microsoft Entra ID, Intune, Autopilot, Conditional Access, and Microsoft 365.
Deploy, configure, and maintain Windows workstations and Windows Server environments.
Support Fortinet firewalls, VPNs, switching, wireless networking, and internet connectivity.
Perform onsite installations, troubleshooting, and client visits when needed.
Manage endpoint security, vulnerability remediation, and security best practices.
Assist with infrastructure upgrades, migrations, and client projects.
Document solutions and improve our internal knowledge base.
Identify recurring issues and recommend permanent solutions instead of temporary fixes.
Collaborate with teammates while maintaining ownership of assigned work.
Build PowerShell scripts or automation where appropriate to eliminate repetitive tasks.