Client Systems Engineer II - Senior Deskside Support for Executive Support

Farmers Insurance Careers•Phoenix, AZ

2d•Hybrid

About The Position

At Farmers, we’re not just known for unforgettable jingle – we’re a team with a passion for purpose and making a real difference in people’s lives. We deliver peace of mind when it matters most. Our results-driven, high-performance culture thrives on creativity, accountability and bold solutions. Here, growth isn’t just a goal – it’s a way of life for both the organization and every individual on our team. We tackle challenges head-on, learn from every experience and measure our impact on the customers who trust us. Join an award-winning, equal opportunity employer, where you’ll find more than a job – you’ll find a supportive community. Enjoy competitive benefits, take part in meaningful volunteer projects, and help shape the future alongside talented colleagues across all backgrounds. At Farmers, helping others is at the heart of what we do. The Client Systems Engineer II provides advanced onsite deskside support and white-glove service for Executive Staff, with a strong focus on customer experience, rapid troubleshooting, and business continuity. This role resolves complex technical issues while leveraging Generative AI tools and insights to shift support from reactive problem-solving to proactive, predictive, and self-healing solutions. The engineer manages small projects, develops customer training and technical documentation, and drives continuous process improvements by combining hands-on technical expertise with AI-assisted diagnostics, knowledge discovery, and automation opportunities. They serve as a senior technical resource, mentoring peers on both advanced troubleshooting techniques and effective use of AI-enabled support tools and workflows. The position participates in an Executive on-call rotation to resolve critical issues outside normal business hours, using AI-driven alerts, analytics, and context-aware recommendations to reduce impact and restore service quickly. Collaboration with internal teams, vendors, and partners is essential to deliver exceptional, proactive customer service and continuously improve the end-user support model through intelligent, data-informed practices.

Requirements

Five years of technical experience or equivalent technical knowledge in an enterprise environment, including VIP support and on-call experience.
High school diploma or equivalent required.
Strong and effective written and verbal communication skills.
Ability to work under pressure and manage critical incidents during on-call shifts.
Excellent customer service and interpersonal skills for high-touch interactions.
Professionalism and discretion when supporting executives.
Experience operating an Executive Support service.

Nice To Haves

Microsoft Endpoint Manager (SCCM/Intune).
ServiceNow or similar ITSM platform.
Active Directory & Group Policy.
Microsoft CoPilot.
NexThink (Preferred) or other Endpoint monitoring tool.
CompTIA A+
CompTIA Network+
ITIL Foundation.
Microsoft Certified: Modern Desktop Administrator Associate.
SAFe Practitioner (SP) – “SAFe for Teams.
Bachelor’s degree preferred.

Responsibilities

Provide onsite deskside support for all employees, including VIP/Executive white-glove service.
Participate in on-call rotation for after-hours support of critical incidents.
Resolve complex technical issues involving applications, hardware, access, databases, mobile devices, and peripherals in an enterprise environment.
Perform root cause analysis and manage enterprise-level client security (encryption, antivirus, firewall, data loss prevention, policies, etc.).
Manage small projects such as deployments, testing, and remediation; develop customer training and technical documentation.
Support conference room technology and AV equipment for meetings.
Maintain accurate asset tracking and inventory for end-user hardware.
Mentor junior team members and act as a senior technical resource.
Ensure data integrity and security through compliance with corporate policies and IT best practices.
Uphold strict confidentiality and security standards when handling executive data.
Assist VIP/Executives during travel and remote work.
Provide Support for Executive Board meetings which may require to be in person (travel).