Senior Infrastructure Engineer - Deskside Support

Howmet Aerospace • Hampton, VA

1d

About The Position

This position provides deskside support and infrastructure support for diverse business uses and manufacturing systems across 3 Business Centers. Essential Duties & Responsibilities, not limited to: Follows Howmet’s Safety Regulations and Work Rules Handbook along with all departmental specific safety requirements. Work alone or as part of a team to implement, evaluate, procure, and/or support business and manufacturing computer systems and information solutions that meet the needs of the customer and add the most value to the company. This is to be accomplished by utilizing technically sound methods of investigation, analysis, design, planning, and scheduling. Complete operational support/ASAT tasks of the business and manufacturing infrastructure environment, providing remote and local / on-site support to customers. Assure regular execution of standard operational activities related to business and manufacturing infrastructure for the location. Manage IT projects as Lead, to include project estimates, status communications, and schedules. Execute plans including frequent review and communication with customers and stakeholders. Insure client health of both manufacturing and business IT equipment. Must be able to maintain health of equipment as measured by metrics set by the BU. Lead the Local IS Infrastructure/Deskside support team on projects and BU metrics. Lead the discovery, planning and implementation of process and technical improvements that will increase efficiency and accuracy performing IT duties.

Requirements

• Bachelor’s degree in Computer Science/IT/IS from an accredited institution.
• Ability to diagnose and identify software and hardware issues.
• Strong human relation skills with ability to interact with internal and external customers, other support groups, and Business unit or location leadership.
• Must be able to provide off-hours support as needed.
• Employees must be legally authorized to work in the United States.
• Visa sponsorship is not available for this position.

Nice To Haves

• 4 years prior experience with Operating Systems, network configurations, collaboration tools and deskside support.
• Previous leadership experience.
• Prior experience in manufacturing environment.

Responsibilities

• Follows Howmet’s Safety Regulations and Work Rules Handbook along with all departmental specific safety requirements.
• Work alone or as part of a team to implement, evaluate, procure, and/or support business and manufacturing computer systems and information solutions that meet the needs of the customer and add the most value to the company.
• Complete operational support/ASAT tasks of the business and manufacturing infrastructure environment, providing remote and local / on-site support to customers.
• Assure regular execution of standard operational activities related to business and manufacturing infrastructure for the location.
• Manage IT projects as Lead, to include project estimates, status communications, and schedules.
• Execute plans including frequent review and communication with customers and stakeholders.
• Insure client health of both manufacturing and business IT equipment.
• Lead the Local IS Infrastructure/Deskside support team on projects and BU metrics.
• Lead the discovery, planning and implementation of process and technical improvements that will increase efficiency and accuracy performing IT duties.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Number of Employees: 5,001-10,000 employees