Infrastructure Engineer – Deskside Support

Howmet Aerospace • Whitehall, MI

1d

About The Position

Responsibilities Job Roles Systems thinker --sees the business and its operation holistically; understands actions and reactions; considers multiple pathways of potential effect before decisions; thinks strategically about interventions with an eye toward scale Anticipation --looks ahead to minimize potential issues and maximize advantages; prepares others for what comes next Problem Solver —able to identify the cause of an issue, understand it fully, and utilize a network of individuals to achieve a solution. Optimizer --constantly challenging the organization to work smarter; supports others to ensure they have what they need to do their work successfully Relationship --connects individually and with teams across shifts and practices; builds rapport and commonality; creates a “win together” ethic; serves as liaison between shop floor and IT; keeps the pulse of the floor; helps people feel heard Operational accelerator --drives continuous improvement; understands ramifications of automation and other advances; advocates for safety, ergonomics and scalable solutions Prioritized reaction --handles the unexpected without losing sight of important objectives; reacts where greatest leverage points exist

Requirements

• Bachelor's degree in Computer Science, Computer Information Systems, Information Systems, Information Technology, Management Information Systems from an accredited institution OR 5 years of work experience in installing and configuring computer hardware and software and troubleshooting technical issues with IT systems OR an Associate's Degree and two years of work experience in installing and configuring computer hardware and software and troubleshooting technical issues with IT systems.
• Work experience must also include critical infrastructure improvements.
• Employees must be legally authorized to work in the United States.
• Verification of employment eligibility will be required at the time of hire.
• Visa sponsorship is not available for this position.

Nice To Haves

• IT systems support experience in a manufacturing environment

Responsibilities

• Drives critical infrastructure improvements to support operations and ensure maximum uptime
• Acts as IT support liaison between local IT and BU/corporate IT groups – addressing and solving issues spanning multiple different technical areas. Example: Database/Server/Network operations troubleshooting
• Monitors backup of critical systems
• Install and configure computer hardware, software, 2D cameras, printers, and scanners
• Provides technical support, troubleshooting, and maintenance of IT managed systems, including critical infrastructure systems.
• Monitors shop floor and business computer health to proactively identify failing hardware
• Participates in an on-call rotation

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Number of Employees: 5,001-10,000 employees