Client Support

Isaiah House•Harrodsburg, KY

2d•Onsite

About The Position

The Client Support position is essential to Isaiah House’s ability to provide clients with a secure, consistent, and encouraging treatment environment. This position supports day-to-day residential operations by guiding clients through established routines, reinforcing program guidelines, and helping clients remain engaged in available services. Through dependable communication, active supervision, and consistent follow-up, Client Support employees contribute to client well-being, effective team coordination, and a positive treatment experience. This position provides direct, on-site support in a residential treatment facility serving female clients. Employees are expected to maintain professional boundaries, protect confidential information, respect client privacy, promote safety, and consistently apply trauma-informed care practices.

Requirements

Valid Kentucky driver’s license.
Ability to communicate clearly and professionally, both verbally and in writing.
Ability to manage conflict and respond appropriately to challenging or emotionally sensitive situations.
Ability to understand and follow organizational policies, procedures, safety requirements, and program standards.
Ability to work effectively both independently and as part of a client-centered team.
Ability to maintain professional boundaries and protect confidential client information.
Ability to reliably work the assigned Friday-through-Sunday schedule.

Nice To Haves

High school diploma or equivalent.
Familiarity with substance use disorder treatment, behavioral health services, or residential treatment environments.
Previous experience providing direct client support, residential services, or human services.

Responsibilities

Promote consistency and accountability by helping clients follow established schedules, program expectations, and daily routines.
Observe client whereabouts, behavior, and overall safety while reinforcing facility rules and program guidelines.
Coordinate with Program and Medical team members to address client needs and support effective facility operations.
Transport clients to appointments, admissions, discharges, and other authorized destinations as required.
Complete required forms, logs, reports, and shift documentation accurately and within established timeframes.
Conduct routine facility checks and promptly respond to safety concerns, emergencies, or changes in client behavior.
Communicate relevant client information and shift updates to appropriate team members while maintaining confidentiality.
Support clients in a professional, respectful, and trauma-informed manner.