Client Support Worker

The Mustard SEED Society•Grande Prairie, AB

6d•Onsite

About The Position

The Mustard Seed is committed to helping individuals experiencing homelessness transition toward and maintain sustainable and healthy lifestyles. The Client Support Worker at The Mustard Seed provides a safe and supportive environment for all residents. Reporting to the Housing Manager, the Client Support Worker is responsible for ensuring the physical, emotional, social, and spiritual well-being of the residents in our Client Support Worker program. The position works collaboratively with support systems to encourage resident independence, community engagement, and housing stability.

Requirements

Diploma or an undergraduate degree in related field
Minimum of 1 year of experience working with marginalized individuals
Passionate about ending homelessness in Alberta
Strong communication skills and ability to work within a cross-functional team
Strong administrative and computer skills
Ability to interact with a variety of individuals
Ability to de-escalate situations while remaining calm and professional
Conflict resolution skills and ability to manage residents in crisis situations
Willingness to complete required training (e.g., First Aid, SafeTALK, Non-violent) to be fully equipped to work with guest
An Employment Background Check is required for all positions at The Mustard Seed
As The Mustard Seed is a Christian ministry, we require our employees to agree to respect and not detract from The Mustard Seed’s Employment Values during their employment at The Mustard Seed.
Must have legal authorization to work in Canada on a full-time basis for anyone other than current employer

Responsibilities

Connect with a specified group of residents living in supportive housing on an on-going basis to assist in building the skills of daily living
Support the working relationship between the residents and their support network
Refer the residents back to their Case managers whenever possible/necessary and ensure there are clear lines of communication with outside organizations who serve the residents
Refer residents to The Mustard Seed services and collaborate with those services
Provide information about community supports
Document resident interactions, resident referrals, progress and any change in behaviour
Complete incident reports and daily logs in a timely manner
Welcome and support volunteers when necessary
Host community events
Engage in intentional interaction with residents to build rapport and foster community
Cover Front Desk for patrols and breaks
Complete required training (e.g., First Aid, SafeTALK, Non-violent) and attend meetings
Adhere to all policies and procedures; this includes Health & Safety and HR policies and procedures
Other duties may be assigned