Support Worker

Alexandra Comm Hlth Ctr • Calgary, AB

4d • CA$46,215 - CA$50,369 • Onsite

About The Position

The Alex is a community-based, not-for-profit organization that has been providing integrated primary health care, community support services, and housing-focused programs since 1973. They serve individuals and families facing barriers to traditional health, housing, and social service systems. Their services are based on principles of health equity, low-barrier access, trauma-informed practice, cultural safety, harm reduction, and person-centered care. Abbeydale Place and Prelude are low-barrier, recovery-oriented supportive housing programs utilizing a Place-Based Supportive Housing (PBSH) model. These programs offer long-term housing and intensive wrap-around supports to single adults who have experienced chronic homelessness and have high vulnerability due to concurrent physical health conditions, mental illness, substance use, and cognitive impairment. Reporting to the Program Manager, the Support Worker is a key member of the team, contributing to the program's success by fostering resident well-being, meaningful engagement, skill development, and independence within the PBSH program. This is a permanent, full-time position.

Requirements

• Degree or Diploma in a related field of study (ex. social work, psychology, recreation therapy) is an asset, or equivalent work experience.
• Excellent group facilitation, interpersonal, communication and conflict resolution skills.
• Experience with place based supportive housing and crisis intervention is an asset.
• Experience working with residents experiencing mental health barriers, homelessness and poverty is an asset.
• Demonstrated effective communication, organizational, advocacy, teaching, and rapport building skills.
• Non-judgmental, patient, friendly, and professional.
• Ability to multi-task in fast-paced environment.
• Class 5 driver’s license, personal vehicle for business use, clean 3-year drivers abstract, and $2 million liability coverage are required.
• First Aid (either Standard/Intermediate or Emergency/Basic) - Level C CPR within 30 days of hire date; certification must be valid for a minimum of 6 months upon hire.
• A satisfactory vulnerable sector criminal record clearance is required.
• Demonstrated knowledge, understanding and commitment to the Truth and Reconciliation Commission of Canada: Calls to Action is preferred.

Nice To Haves

• Experience with place based supportive housing and crisis intervention is an asset.
• Experience working with residents experiencing mental health barriers, homelessness and poverty is an asset.
• Demonstrated knowledge, understanding and commitment to the Truth and Reconciliation Commission of Canada: Calls to Action is preferred.

Responsibilities

• Support residents with their daily needs, including care plans and service plan goals.
• Support and engage residents to develop/strengthen independent living skills in one-on-one and group settings.
• Support residents with transportation needs to medical appointments, meetings with service providers, and other social outings as required.
• Design and facilitate group and individual programming for residents focused on areas such as recreation, harm reduction, skill building, cultural connection, and well-being, including creating documents and resources as needed.
• Provide ongoing support to residents, including crisis management, de-escalation, and conflict resolution.
• Complete hourly checks of the building to ensure the safety of all residents and respond appropriately.
• Support with new intakes by ensuring that vacant rooms are cleaned and set up for new residents, as needed, including submitting maintenance requests and ordering supplies as required.
• Adhere to the code of ethics.
• Write clear, concise, and objective case notes.
• Adhere to the standards set out in the program procedure manual.
• Complete program supply orders and program purchases as needed with the support of the Team Lead.
• Assist with completing online grocery orders for meal services as needed.
• Assist with data collection and entry as directed.
• Act as a support to the case management team by assisting with administrative tasks.
• Complete additional administrative duties as required.
• Ensure daily cleaning and shift duties are completed to ensure safety and cohesive program delivery.
• Assist with maintaining a clean and organized office space.
• Provide medication assistance to residents as needed.
• Complete medication deliveries.
• Participate and engage in training and team meetings as needed.
• Collaborate with community partners in a positive and professional manner as required.
• Maintain staff and resident confidentiality and clear boundaries at all times.
• Represent the program and the agency in a professional manner.
• Work collaboratively with all team members to achieve excellent service outcomes for participants.
• Model professional behavior and positive communication with residents, volunteers, staff, and partners.
• Perform additional duties as assigned.

Benefits

• 3-weeks’ vacation
• Medical and Dental Coverage
• Health / Wellness Spending Accounts
• RRSP, Student Loan Repayment and/or Mortgage Accelerator Program (up to 5% match)
• Personal Days
• Floating Holiday
• Sick/Wellness Days
• Employee Family Assistance Plan (EFAP)
• Professional Development

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree