Client Support Technician

TekSynap • Albuquerque, NM

6d • Onsite

About The Position

We are seeking a Client Support Technician to support the Kirtland C4 program at Kirtland AFB, in Albuquerque, New Mexico. TekSynap is a fast growing high-tech company that understands both the pace of technology today and the need to have a comprehensive well planned information management environment. “Technology moving at the speed of thought” embodies these principles – the need to nimbly utilize the best that information technology offers to meet the business needs of our Federal Government customers.

Requirements

• Active Secret clearance required
• DoD 8570 IAT I certification required
• Active HDI Desktop Support Technician or ability to obtain within 60 days of hire.
• 1-3 years of experience

Nice To Haves

• Prior experience in a government consulting services environment is preferred

Responsibilities

• Answer user calls, emails, and trouble tickets to provide general user support related to their IT equipment or other needs.
• Creates, updates and closes out help desk tickets - Familiarity with Remedy ticketing system is preferred
• Works with other Tier 1 and Tier II Support staff to ensure proper hand-off of tickets for prompt resolution and if needed escalation
• Maintains required documentation of Tier 1 processes and SOPs
• Deployment, configuration and troubleshooting of Windows 10 SDC
• Knowledge of common protocols and basic Network Troubleshooting
• Support SDC applications such as Web Browsers, Adobe, ActivClient, Microsoft Office products and other software
• Familiarity with PKI elements - supporting Tier I items such as smart cards and user certificates
• Fundamental knowledge of enterprise network infrastructure and the ability to troubleshoot common connectivity issues
• Perform unit Information Assurance Officer (IAO) duties to include account actions for personnel provisions, deprovisions, modifications and maintaining of all associated documentation
• Troubleshoot and configure peripheral devices, system hardware and MFDs
• Support enterprise applications on Apple iOS and other mobile devices
• Maintain, support and troubleshoot both classified and unclassified VTC systems
• Scheduling and facilitating of all unit VTC

Benefits

• health
• dental
• vision
• 401K
• life insurance
• short-term and long-term disability plans
• vacation time
• holidays

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed