Client Support Technician
ePATHUSA•Jackson, MS
•Hybrid
About The Position
Seeking a Client Support Technician to provide a full range of on-site and remote end-user support for the MDAH network. The resource will be expected to repair desktop PCs, laptops, printers, monitors, and mobile devices.
Requirements
- High School diploma, vocational training, or an Associates / Bachelors degree in Information Technology or Computer Science
- 4+ Relevant IT support or service desk experience
- 4+ Knowledge of Windows 10/11, MS Office 365, Azure / Active Directory, basic networking (DNS, DHCP, TCP/IP), and endpoint security tools.
- 4+ Strong communication, patience, customer service mindset, and problem-solving skills.
Nice To Haves
- CompTIA A+
- CompTIA Network+
- MS credentials
Responsibilities
- Install, configure, and update operating systems and office applications.
- Respond to help desk requests via phone, chat, or in person.
- Log, track, and resolve issues using ticketing systems.
- Set up new workstations and manage onboarding or offboarding tasks, including user account creation and permission setups.
- Maintain inventory records for hardware, software licenses, and IT supplies.
- Escalate complex or network-wide issues to senior system or network administrators.
Benefits
- Paid Sick Time
- Insurance for Medical, Dental, Vision and Life Available
- 401(k) including Employer Match
- HSA, Short-term & Long-term Disability Available
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
Associate degree
