Client Support Specialist
About The Position
Some careers are just jobs. This one is different. At Pinnacle Family Services, the work you do every day has a real and lasting impact on children and families who need it most. For over 30 years, we've provided evidence-based therapeutic foster care and behavioral health services to at-risk youth across North Carolina and South Carolina — specializing in serving children who have experienced trauma, loss, abuse, or neglect. Our approach is trauma-informed and relationship-focused, because we know that healing happens through connection. When you join Pinnacle, you're not just joining an organization — you're joining a community of professionals who show up every day because they genuinely believe in this work. Pinnacle Family Services is part of Health Connect America, a COA-accredited family of behavioral health brands serving children, families, and adults across nine states. That means you'll have the close-knit culture and mission focus of a team that's been doing this work for decades, backed by the resources, clinical infrastructure, and organizational support to help you do it well. Every program across our network shares the same commitment — compassionate, client-centered care that meets people where they are and walks alongside them toward something better. Come make a difference and grow with us. Health Connect America Family of Brands
Requirements
- Bachelor's Degree required in a Human Services field
- Must meet qualifications as a Qualified Professional (QP) in North Carolina, with experience serving children and adolescents with a primary mental health diagnosis
- Must have a valid driver's license, current vehicle registration, and active vehicle insurance
- Driving record must be in good standing and meet company requirements for community-based service delivery
Nice To Haves
- Experience providing community-based, behavioral health, case management, or skill-building services is preferred
- Strong relationship-building, communication, and organizational skills, with the ability to work independently in home and community settings
Responsibilities
- Deliver individualized community-based support services in homes, schools, workplaces, and other community settings, helping individuals and families make progress toward their treatment and recovery goals.
- Teach and reinforce coping strategies, emotional regulation techniques, interpersonal skills, independent living skills, and other practical tools that support success in daily life, education, employment, and community functioning.
- Partner with individuals and families to implement Treatment Plans and Individualized Recovery Plans (IRPs), identify personal strengths, build resilience, and proactively address barriers that may impact progress.
- Coordinate care and collaborate with therapists, healthcare providers, schools, employers, probation officers, family members, and other community partners to ensure comprehensive, person-centered support.
- Connect individuals and families to community resources, housing supports, educational opportunities, employment services, healthcare providers, and other programs that promote long-term stability and well-being.
- Maintain accurate documentation, monitor service utilization and treatment plan timelines, participate in quality improvement activities, and contribute to a culture of excellence in service delivery.
Benefits
- Flexible scheduling
- Employee Assistance Program (EAP) including 8 mental health counseling sessions annually
- Paid time off
- Paid holidays
- Medical, dental, vision, and voluntary insurance options
- Health Savings Account with company contribution
- Dependent Daycare Flexible Spending Account
- Access to a Health Navigator
- 401(k) Retirement Plan
- Benefits Hub and Tickets at Work — exclusive savings and perks for everyday life
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
