Client Support Specialist

Manifest OS

1d • $1,300 - $1,600 • Remote

About The Position

This role is the first voice clients hear when they call Manifest — and that matters. You'll spend the majority of your day on inbound calls with prospective and current clients, answering questions, providing guidance, and ensuring every interaction is professional and empathetic. You'll support people at some of the most consequential moments of their immigration journey, from first inquiry through active case management. Strong verbal communication, sound judgment, and composure under pressure are essential.

Requirements

• Fluent in English and Spanish, spoken and written
• 3+ years in a customer-facing role — support, call center, hospitality, or similar
• Strong active listening skills and clear, professional phone presence
• Comfortable navigating multiple systems simultaneously while assisting clients
• Reliable internet connection and a quiet, dedicated workspace

Nice To Haves

• Experience supporting U.S.-based customers
• Background in immigration, legal services, or healthcare

Responsibilities

• Answer inbound calls from prospective and current clients via Manifest's main support line
• Help prospective clients understand their immigration options and Manifest's services
• Support active clients in understanding their case status and next steps
• Guide clients through the Manifest portal, including document uploads and appointment scheduling
• Document call interactions accurately within internal systems
• Route inquiries to attorneys, sales, billing, or case teams as appropriate
• Escalate urgent or complex situations to the right stakeholders promptly

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed