Client Support Specialist

EBI Consulting • Burlington, MA

1d • Onsite

About The Position

At EBI we’re committed to providing deep technical, industry and commercial real estate expertise to help our clients navigate complexity and realize maximum value for their assets. For 35 years we’ve been helping investors, lenders, owners, developers, contractors, and property managers mitigate risk and optimize their built facilities for maximum economic, safety, and environmental value. We’re unique in our ability to deliver high quality, responsive services across the entire asset lifecycle, from rapid assessments, to advisory, to implementation and verification services, nationwide. Unlike other environmental consulting firms, we provide the full suite of commercial real estate and asset management services through to improvement and verification. Our experts leverage our proprietary assessment methodologies, benchmarking, regulation, and analytics tools across six core domains. EBI is your environmental, sustainability, engineering and health and safety partner, nationwide. Assess. Advise. Improve. Verify. EBI Consulting is seeking a full-time Client Support Specialist to support our Sales team. The successful candidate will be someone who is eager to learn while developing customer service and project management skills. The role includes responsibility for administrative duties required for the successful launch of EBI’s environmental and engineering services. This is a great opportunity for someone who enjoys being a part of a team and working in a fast-paced environment. This position reports directly to the Manager of Client Support and is designated as an in-office position to be located at our Burlington, MA corporate headquarters. As such, candidates need to be established in the Burlington area and comfortable working in an office environment.

Requirements

• Bachelor’s Degree from accredited college or university
• Experience with Microsoft Word, Excel, Outlook, and Databases is required
• 0-2+ years of administrative/office experience

Nice To Haves

• NetSuite experience is a plus

Responsibilities

• Log and track new sales opportunities for assigned Account Executive(s), as well as update and maintain accurate records, within EBI’s Customer Relationship Management (CRM) tool/database
• Ensure client satisfaction via accurate project bookings
• Liaise between clients and internal EBI staff to track receipt of any files necessary to complete our tasks, ensure all questions are answered, and promptly address any issues that would impact project delivery timelines
• Assist clients with any missing information or documents they need, including links to their reports, invoices, project data, contract documents, etc.
• Conduct initial subject property research using online tools and resources
• Ordering and tracking project support files through designated vendor relationships
• Assist the Portfolio Manager with administrative support responsibilities.

Benefits

• The actual compensation offered will be based on a range of factors that are considered in making compensation decisions including, but not limited to; geographic location, work experience, education, licensure requirements, knowledge, skills/level, qualifications and budget.
• For an overview of our benefits, please refer to our website.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level