Client Support Specialist
O'Connell Electric Company•Victor, NY
•Onsite
About The Position
The Client Support Specialist’s primary role is to provide timely and effective support to the business community regarding daily operations while leveraging the IT Support Ticket system. This includes desktop support, application support, network access, printing, training, and other support as needed. This role also assists with projects and initiatives following the company’s IT strategy.
Requirements
- A.A.S. Information Technology or two years of equivalent experience
- Entry level up to one year of experience
- Knowledge of AD, latest Windows OS, desktop hardware (HP, Microsoft), iOS, Apple iPhone and iPad, basic networking, printing, MS Office, Outlook, Project, Visio, Adobe Acrobat, Bluebeam, Skype for Business, Teams, Citrix XenApp, Endpoint Security
- Willing and able to travel as necessary to offices and job site locations
- Ability to provide 24 hours per day, 7 days a week coverage
Responsibilities
- Installing, configuring, monitoring, and deploying desktop hardware/software
- Managing the IT Ticket System
- Investigating and resolving infrastructure issues and escalated support requests
- Updating software/hardware with the latest patches
- Desktop and printing performance optimization
- Provide training for software applications
- Provide effective mobile systems access
- Assist in maintaining the local area networks
- Assist in providing backup and recovery operations
- Assist in supporting telecommunications operations
- Stay current on IT trends and news
- Promote and train the business community on IT best practices
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
Associate degree
