Client Support Specialist
About The Position
At Parmele Disability Advocates, we help individuals obtain the Social Security and VA disability benefits they deserve. As a Client Support Specialist, you will be the first point of contact for prospective clients, providing compassionate support, clear communication, and guidance during an important time in their lives. No prior disability experience is required. We provide paid training, ongoing support, and opportunities for career growth. This position begins with required in-office training. After successfully completing training, employees transition to a hybrid/remote work schedule. Company equipment is provided upon completion of training.
Requirements
- Strong verbal communication skills and a professional phone presence.
- Ability to confidently guide conversations and build rapport with callers.
- Demonstrated empathy, patience, and a commitment to providing exceptional service on every interaction.
- Strong attention to detail and critical-thinking skills.
- Proficiency with Microsoft Office applications.
- Ability to accurately manage data entry and documentation.
- Excellent interpersonal and organizational skills.
- Ability to learn new systems and processes quickly.
Nice To Haves
- Previous experience in customer service, phone-based sales, call center operations, administrative support, or a related field preferred.
Responsibilities
- Respond to inbound inquiries by phone and live chat regarding Social Security Disability Insurance (SSDI) and VA disability services.
- Contact prospective clients who have expressed interest in disability representation.
- Explain our services and guide individuals through the intake process.
- Gather and accurately enter client information into company systems.
- Schedule consultations and coordinate follow-up communications.
- Maintain detailed records and documentation.
- Assist with additional administrative duties as needed.
Benefits
- Dental and/or Vision
- Delta Dental
- Nationwide Coverage Health Insurance
- Nationwide Coverage 401(k)
- Employee discounts
- Paid time off
- Paid training
- Ongoing support
- Opportunities for career growth
- Company equipment is provided upon completion of training
- Flexible work-from-home options available after successful completion of training
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
